I had a German guest request a refund today for 2nd May. Our reservations are non refundable but I offered a 50% refund or the full value as a credit for a future stay. Next minute he’s messaging me to say he’s amazed with my lack of care for my guest, I’m putting money before people, my property must be financially poor and that he won’t accept the refund or the offer of future stay as the money is not important to him and he wants to write a review to reflect all of this and that will be a much higher loss to my property!!
its difficult to keep up with the situations in various countries but bdc is not helping matters.
I honestly don’t see how guests can act like that, if you book a non refundable reservation I think you know the implications of that and travel insurance should also come into it. Why are we being made to foot the entire bill? I Can not sustain this yet guests are behaving like that over £70, we’ll £35 really because I offered half back!
Bdc don’t seem very active on updating the FC.
I had a German guest request a refund today for 2nd May. Our reservations are non refundable but I offered a 50% refund or the full value as a credit for a future stay. Next minute he’s messaging me to say he’s amazed with my lack of care for my guest, I’m putting money before people, my property must be financially poor and that he won’t accept the refund or the offer of future stay as the money is not important to him and he wants to write a review to reflect all of this and that will be a much higher loss to my property!!
its difficult to keep up with the situations in various countries but bdc is not helping matters.
I honestly don’t see how guests can act like that, if you book a non refundable reservation I think you know the implications of that and travel insurance should also come into it. Why are we being made to foot the entire bill? I Can not sustain this yet guests are behaving like that over £70, we’ll £35 really because I offered half back!