Will we be able to cancel the reservation of guests that were not able to come due to the lockdown. Our property is listed in Lipa City, Batangas, Philippines. Our guests can not come and was not able to cancel his reservation 48hours prior to his check-in date. I have been trying to click "request for cancellation" of his reservation but a message box appear says: "You'll have to contact customer service to cancel this reservation. Cancellation requests must be received at least 48 hours before the guest's check-in date".
I have been trying to call the toll-free contact number of booking.com but it can not be reached. So should I just mark it a no show?
Hoping for a helpful response, Thank you very much.
Hi, Good Day. Please help.
Will we be able to cancel the reservation of guests that were not able to come due to the lockdown. Our property is listed in Lipa City, Batangas, Philippines. Our guests can not come and was not able to cancel his reservation 48hours prior to his check-in date. I have been trying to click "request for cancellation" of his reservation but a message box appear says: "You'll have to contact customer service to cancel this reservation. Cancellation requests must be received at least 48 hours before the guest's check-in date".
I have been trying to call the toll-free contact number of booking.com but it can not be reached. So should I just mark it a no show?
Hoping for a helpful response, Thank you very much.