I have 3 lisitngs on 3 platforms (booking, airbnb, vrbo), all sync. However I manually update each booking on BDC, I close the date and I put 0 on room numbers. However it didn't stopped BDC to release all dates booked through airbnb as free, despite they were blocked manually. Calendar for one of our apartments looked literally fully bookable, except few BDC bookings, when it was fully occupied by airbnb bookings, and again, manually closed... Insane. If it happens again, I will no doubt remove the listings from bdc, it's not worth loosing nerves and paying for something it's not our fault.. We are already paying a lot for their lousy service.
I had similar situation, you can see my post a bit upper, they actually released all dates booked by other platform as free, so we had suddenly bookings coming one after another for dates that were already occupied, but in booking calendar it looked like those dates were really available. It wasn't even sync issue as I do everything manually, each time we receive booking through airbnb for example, I don't wait for calendars to sync because it takes a lot of time, so I block each date manually on booking calendar. It took me 4 months of very frustrated phone calls and mails with the most useless support I have ever seen, as every time it was someone else who wrote me without even reading previously the thread from the beginning. And they didn't assumed their guilt, they never do. They have sent us the invoice to pay the difference between our and someone's else's accommodation that they chose after. I was decided not to pay it, but just before the deadline, I realized that they debited it from the next payment they supposed to send us.
Update: after 2 months of trying to resolve situation, hours with their so called support and messages from different people with totally random messages from people from support who haven't even read the thread from the beginning, they have sent us an invoice for the relocation of guests to the accommodation more expensive of course. I spoke today with another person from support who told us that I or airbnb opened the calendar. I am not crazy to open the calendar for the whole year when, nor airbnb could open it, because even if airbnb sync it, dates in it's calendar were blocked as well, so it would sync as blocked. They don't want to assume the responsibility. And it's not even sync problem, because like I said, I block dates on BC manually! So basically, it can happen anytime, and we need to support the costs for the overbookings caused by their tech. issues.
I had this same situation on September 29th, they opened totally my calendar for bookings, when almost all dates were occupied through airbnb, sync between calendar and blocked manually through Pulse app ( I thought that by doing it manually I could avoid situations like this, but nope. I also received two bookings for the dates that were occupied like since June, and it was a hell talking to them. For the first booking I spent like 8 hours on the phone trying to resolve it, because someone booking from 2 days from that moment and it was urgent. The second booking I tried to resolve later and asked guest to cancel, which she did , but booking.com still insisted, like for the first one that it is our mistake, tech. department didn't know why that happened, etc.. Till now I am not sure if I have to pay the relocation, even if I specifically said that I don't have any intention to pay for the mess they've made. For the second booking they've requested official confirmation from airbnb that guests that booking through airbnb booked in June, and when I provided it, random people from booking support continued sending me random messages, without any sense. Till now they haven't provided any information why this happened: days and days dealing with it, and non of these two threads haven't been closed, nor they informed us about anything in the end. I was so stressed that I think that I don't want to continue with booking.com.
It just happened to me, double booking, dates were blocked manually in March ( we are now in the end of September 2022), plus sync that is activated.. How is this even possible.. They released all dates occupied by bookings made through other platforms...
They always give some ridiculous answers, without any logic, just to take the responsibility off them..
I have 3 lisitngs on 3 platforms (booking, airbnb, vrbo), all sync. However I manually update each booking on BDC, I close the date and I put 0 on room numbers. However it didn't stopped BDC to release all dates booked through airbnb as free, despite they were blocked manually. Calendar for one of our apartments looked literally fully bookable, except few BDC bookings, when it was fully occupied by airbnb bookings, and again, manually closed... Insane. If it happens again, I will no doubt remove the listings from bdc, it's not worth loosing nerves and paying for something it's not our fault.. We are already paying a lot for their lousy service.
I had similar situation, you can see my post a bit upper, they actually released all dates booked by other platform as free, so we had suddenly bookings coming one after another for dates that were already occupied, but in booking calendar it looked like those dates were really available. It wasn't even sync issue as I do everything manually, each time we receive booking through airbnb for example, I don't wait for calendars to sync because it takes a lot of time, so I block each date manually on booking calendar. It took me 4 months of very frustrated phone calls and mails with the most useless support I have ever seen, as every time it was someone else who wrote me without even reading previously the thread from the beginning. And they didn't assumed their guilt, they never do. They have sent us the invoice to pay the difference between our and someone's else's accommodation that they chose after. I was decided not to pay it, but just before the deadline, I realized that they debited it from the next payment they supposed to send us.
Update: after 2 months of trying to resolve situation, hours with their so called support and messages from different people with totally random messages from people from support who haven't even read the thread from the beginning, they have sent us an invoice for the relocation of guests to the accommodation more expensive of course. I spoke today with another person from support who told us that I or airbnb opened the calendar. I am not crazy to open the calendar for the whole year when, nor airbnb could open it, because even if airbnb sync it, dates in it's calendar were blocked as well, so it would sync as blocked. They don't want to assume the responsibility. And it's not even sync problem, because like I said, I block dates on BC manually! So basically, it can happen anytime, and we need to support the costs for the overbookings caused by their tech. issues.
Hi Imogen,
I had this same situation on September 29th, they opened totally my calendar for bookings, when almost all dates were occupied through airbnb, sync between calendar and blocked manually through Pulse app ( I thought that by doing it manually I could avoid situations like this, but nope. I also received two bookings for the dates that were occupied like since June, and it was a hell talking to them. For the first booking I spent like 8 hours on the phone trying to resolve it, because someone booking from 2 days from that moment and it was urgent. The second booking I tried to resolve later and asked guest to cancel, which she did , but booking.com still insisted, like for the first one that it is our mistake, tech. department didn't know why that happened, etc.. Till now I am not sure if I have to pay the relocation, even if I specifically said that I don't have any intention to pay for the mess they've made. For the second booking they've requested official confirmation from airbnb that guests that booking through airbnb booked in June, and when I provided it, random people from booking support continued sending me random messages, without any sense. Till now they haven't provided any information why this happened: days and days dealing with it, and non of these two threads haven't been closed, nor they informed us about anything in the end. I was so stressed that I think that I don't want to continue with booking.com.
It just happened to me, double booking, dates were blocked manually in March ( we are now in the end of September 2022), plus sync that is activated.. How is this even possible.. They released all dates occupied by bookings made through other platforms...