Ginascott57

You will notice if you search some large hotel that they do similar offerings. I'm confident you would be able to work something out to suit your seasons....it just might take some management - time.

You Opt in to the online booking payment system.

You need a POS machine.

Guests pay booking.com

Booking.com give you a VCC

you process this on your machine.

Well that is the process I use.

I also have the luxury of another system through my chanel manager where I can also process the cards held for the bookings.

tracey, welcome to my world. Guests are becoming more demanding and of course different cultures bring different issues, you need to know how to deal with them all in the Hospitality industry,

Yes they don't read, they don't listen, and they don't see. but thankfully it's not all of them.We have seen a lot of different people in 25 years and have had to cope with all of them in different ways. My husband did a cousre in "dealing with difficult people" Ha ha....that's probably why he can live with me LOL.

We even had one set of "royalty" as you define...who requested daily service for the whole week, we indicated there would be a charge for this but she insisted on having the service, we completed the tasks as defined by her each day and charged the fee. Her review stated that she was surprised to find there would be a charge for daily service as it was not discussed. How rude is that?

M it appears you only have one studio and one set of guests to deal with at a time and can give them your persoanl, constant attention, this is very different if you are running a slightly bigger operation.

Best wishes to you all.

I think it is. Because there are so many variances to be taken into account with the scores.

EG. You might have one room and your guests get the same experience when they stay.

I on the other hand have five different accommodation types, I get a very mixed bag of guests and experiences, to the point of them choosing the cheepest and expecting the best.

@cassid...of course we could all play the big hotel game and increase the standard rate to be able to offer the discounts that b.com suggest.

I play the "opportunity game" sometimes but noticed one I did in July didn't get me one booking. I also notice that the opportunities are based on the "northern" summer and not always applicabale to other parts of the world.

Regards,

Gina

Tasmania, Australia

www.platypuspark.com.au

We are listed on most of the popular OTAs and their subsidiaries and have a chanel manager which make this work efficiently. We have a facebook presence, and list on home away and airbnb, and recently paid for Google adwords promotion which was a dismal failure. We tried this to see if we could attract more direct bookings, it didn't work. The power of the OTAs is overwhelming, but we do get a lot of repeat customers, especially those playing golf at Barnbougle Dunes.

Regards

Gina

www.platypuspark.com.au

Dear Claire,

This is clearly a no show as stated before and you are entitled to the money for holding the room. Alternatively you could offer to change the dates for the client if they would like to return to your location.

regards,

Gina

Interesting discussion.

It is illegal to descriminate against people for race, religion or colour or anything else for that matter in this country. As a tourism accredited operator we understand this.

We have a few guests who do not know how to use bathrooms correctly, but most are okay. It is a case of putting up with a few not so nice guests because most are really good guests. Same guests are very messy, not clean n the kitchens, leave rubbish on the floors, it is very annoying for our cleaning staff.

The rudeness mentioned is sometimes just a different way of speaking - more direct perhaps and then there is the interpretation or lack of knowledge of the English language. But then I only speak one language, have a little understanding of a few more, but have been around long enough and travelled extensively to cope with the differences in people. I might not like they way they adress me but I try to understand the message.

Educating guests is a difficult one. I have had "travel bloggers" here and have had the whole discussion with them and suggested they should start writing about expectations of the provider to some of these people.

These same guests have no idea about staying in an Eco Certified accommodation and conserving water, electricity and recycling/sorting rubbish.

As there is limited space to mention everything relevant on the listing in b.com, about a property before they book, they are choosing purely on price and how many people they can squash into a room/apartment. But that is another story, and Safety on the roads is anothe one.