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If you just added your property perhaps it takes a little longer to be displayed there. Sometimes you must also ZOOM the map, to see additional properties.
After each check-out our maids open and clean the drainage in the shower. If this is done on a regular basis it's practicly impossible for the drainage to be "blocked". So it was either not cleaned well enough for some time, or the water pressure is too strong as it should be, or the drainage system is not well "constructed" or a mix of everything adding also a guest negligence ofcourse.
The only thing you can do is colecting damage deposits, that's basicly all what you could get from that.
And yes if we will put guest in a bad position and pressure them in some way so that they will feel uncomfortable, there is a bigger chance for us to receive a lower score.
Because of "one" negative score the world will not end.. It happens.. it's a part of this industry we are in. Just continue to keep up the good work.
We didn't do nothing.. It was just a warning, but after that no actions were made since then.
I also use "Payments by Booking.com" so I am not familiar with Pay Later feature. It would be best to contact your account manager.
if you are not able to deactivate in Extranet -> Rates & Availabilty -> Mobile rates, then you need to send a request to Booking.com support.
To my understanding based on the info you gave I assume:
Pay Now = usually a non-refundable rate or a cheaper rate, but not necesseraly.
I also see that you have active "Online Payments", so when guest makes a booking and choose Pay Later are you able to see their Credit Card details? Or do you receive a Virtual Card from BDC?
Online payments are guaranteed payments, so you should receive payments for late cancelations, no-shows etc...
Did you receive payments for those no-shows you mentioned?
I remember that I also experienced this issue in the past. But since then I can re-arrange photos freely.
Check your policies. I guess guest can pay later to the date based on your policies (during the free cancelation period).