We are currently affected by this problem, in NZ, and it's not through any fault of our own. We haven't had any payout from Booking.com from October. They acknowledge there is a "technical issue" on their part and say they are "working hard to fix it" but have given no time frame. Meanwhile, are we expected to just keep facilitating guests indefinitely without receiving any payment? It is beyond inconvenient.
Well, you do seem to be particularly active and have responded in a very similar way to numerous other Partners who have experienced the same issue, over the past couple of years. If you could offer some useful, practical advice, then it woud be appreciated.
We are in exactly the same situation at the moment. No payout for October. It is now 22 November. Booking.com's website GUARANTEES its partners payment by 15th of the month. All our attempts to contact Booking.com including by phone and messages to Finance dept have met with an impenetrable communications wall. No response so far. Utterly disgraceful. How can we continue to do business with this company?
We are currently affected by this problem, in NZ, and it's not through any fault of our own. We haven't had any payout from Booking.com from October. They acknowledge there is a "technical issue" on their part and say they are "working hard to fix it" but have given no time frame. Meanwhile, are we expected to just keep facilitating guests indefinitely without receiving any payment? It is beyond inconvenient.
Well, you do seem to be particularly active and have responded in a very similar way to numerous other Partners who have experienced the same issue, over the past couple of years. If you could offer some useful, practical advice, then it woud be appreciated.
M Adamopoulou, Are you somehow an employee of Booking.com?
No, we haven't changed bank details or anything, and until now had been receiving payments at the same time each month.
We are in exactly the same situation at the moment. No payout for October. It is now 22 November. Booking.com's website GUARANTEES its partners payment by 15th of the month. All our attempts to contact Booking.com including by phone and messages to Finance dept have met with an impenetrable communications wall. No response so far. Utterly disgraceful. How can we continue to do business with this company?