This same thing happened to me. Two adults plus a baby were meant to come, but an extra adult and her two children also came in late at night. I discovered next morning when the children were running around my yard at 7am. I asked the extras to leave as we have a limit of 4 persons, and let them know the extra charge for staying one night. They did not pay so I contacted BDC who just said it was up to me to collect the extra charge. The extra guests arrived very early the next morning and I did manage to collect the payment before they all left, after all three adults verbally abused me very loudly. I was home alone, and am in my late 60's. I was pretty shaken up from the whole experience, so it is very disappointing that BDC does not offer any help in these situations.
How can I make it part of my policy to get a phone number? I have had phone numbers provided but they are "not valid" when I try to call, or they are overseas land line numbers which are expensive. The more difficult it is to get in touch with the guest, it seems the more likely they will not show up!
This same thing happened to me. Two adults plus a baby were meant to come, but an extra adult and her two children also came in late at night. I discovered next morning when the children were running around my yard at 7am. I asked the extras to leave as we have a limit of 4 persons, and let them know the extra charge for staying one night. They did not pay so I contacted BDC who just said it was up to me to collect the extra charge. The extra guests arrived very early the next morning and I did manage to collect the payment before they all left, after all three adults verbally abused me very loudly. I was home alone, and am in my late 60's. I was pretty shaken up from the whole experience, so it is very disappointing that BDC does not offer any help in these situations.
How can I make it part of my policy to get a phone number? I have had phone numbers provided but they are "not valid" when I try to call, or they are overseas land line numbers which are expensive. The more difficult it is to get in touch with the guest, it seems the more likely they will not show up!