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تواصل مع شركاء Booking.com عبر الإنترنت للحصول على أفضل النصائح والمقترحات
مهما كانت أهداف عملك، ستساعدك الحلول التي نقدمها على النجاح في Booking.com
تعرف على كيفية إدارة مكان إقامتك والإكسترانت الخاص بك من خلال خدمة دعم الشركاء. تشكيلة المقالات التي نقدمها تجيب على الأسئلة الأكثر شيوعاً بين الشركاء
We have multiple properties on the same estates - they are similar size and layout, but inside each one is very different. Therefore, we have totally separate listings (on every OTA) for each property. This avoids any problems with guests being confused etc - they can see exactly what they're booking. It also allows us to manage the calendars more easily and more effectively across all OTAs. It also allows us to set pricing independently for each property etc. I would suggest this is a better way forward. With Booking.com, you can also have a Group Account which you log in to and it simply lists all properties in your account. Click on one and it goes to that property listing. Send a message to BDC from your Extranet to ask about a Group Account. Within that, you can click on Account at the top right and "Add new property" (although you can do this within your existing listing, I'm not 100% sure if it works the same way as doing it from a Group Account, so check with BDC first!).
Some properties have the calendar sync under Calendar, others have it under Rates and Availability, and some apparently do not have any calendar sync.
Be aware that Booking.com calendar sync does not work properly so you should manually block all bookings to prevent double bookings. If you get a booking on AirBnB, block those dates on Booking.com, and vice versa.
What 1.9% is this??
Some properties on Booking.com have a page for Calendar Sync, others don't. Even if it is there, the Booking.com calendar system is broken and will not sync properly with other OTAs like AirBnb / TripAdvisor. Block manually. I don't know if it's any better with a Channel Manager - I have developed my own software to work like a Channel Manager and mostly works ok, although sometimes Booking.com still sends no data ....
Hmmm .... I've had a couple of cancellation requests online, but BDC have never called me. I set non-refundable via the calendar when I'm setting the pricing. I think, but not 100% sure, that some properties have a setting somewhere that allows a "non-refundable rate" - I'm guessing the "terms" or the way this works might be different to how it works when you set non-refundable in the calendar. I recently had a guest book and then cancel within 10 minutes - their booking is showing as £0 and "Risk Free", so if BDC don't find another guest, they pay us anyway ....
All of the properties we own and/or manage have very interesting names .... like Number 12 or Number 184 .... works fine for us and guests because they can see other property numbers and makes it easy for them to locate our properties ....
Some of the properties we manage have separate rate plans available (the options available to each property seem to be a bit random) - we don't use any of these - just the basic pricing in the calendar
In Property > Policies we set payment terms to Flexible 60 days, and the cancellation within 60 days is set to 100% and the No Show is set to Same as cancellation fee
So, any no show or cancellation within 60 days of arrival, we (should) still get paid
When setting the prices in the calendar, there is a tick box for Non Refundable - we tick that.
We are backing away from all the complex discounting schemes - if we do use a discount, we will set it to Non Refundable
We see no reason why we should expose ourselves or the owners of properties that we manage, to fraud, no-shows, or late cancellations that cost us all money