I have 3 different properties listed on B.com. 2 of these properties have condos and 1 property has 16 rooms.
My first condo property has a set up where Bcom collects payment from the customer directly which works the best.
The second condo property I have, I have to collect the prepayment and balance from the guests which works sometimes okay and sometimes not.
3rd property where my smaller and cheaper rooms are, I have to collect the prepayment and the balance.
So the first property works like charm. Payments are handled by Bcom and customers rarely cancel. In fact, I think I had 2 or 3 cancellations at most last year.
2nd property also gets rare cancellations but customer often complain that they didn't know we would collect a prepayment.
My 3rd property is a disaster when it comes to reservations. I get so many cancellations after I try to charge a prepayment, it's not even funny. Just last fall, due to large availability, I had changed the policy to no credit card required for same day bookings and I received a fake reservation for 6 rooms or more ( I can't remember) and of course they were no show. If I don't charge a prepayment some people show up and some people don't. They don't even pick up the phone when trying to call to see if they're actually going to arrive because it's past 11 pm and my office closes at 10:30 pm.
This is getting very old. Bcom has to see that almost everyone is fed up with fake reservations and customers. Read the comments here and see for yourselves. Creating a trend where property owners are put at unfair situations like that is a bad business. You have got to do something to better handle transactions.
Hello,
I have 3 different properties listed on B.com. 2 of these properties have condos and 1 property has 16 rooms.
My first condo property has a set up where Bcom collects payment from the customer directly which works the best.
The second condo property I have, I have to collect the prepayment and balance from the guests which works sometimes okay and sometimes not.
3rd property where my smaller and cheaper rooms are, I have to collect the prepayment and the balance.
So the first property works like charm. Payments are handled by Bcom and customers rarely cancel. In fact, I think I had 2 or 3 cancellations at most last year.
2nd property also gets rare cancellations but customer often complain that they didn't know we would collect a prepayment.
My 3rd property is a disaster when it comes to reservations. I get so many cancellations after I try to charge a prepayment, it's not even funny. Just last fall, due to large availability, I had changed the policy to no credit card required for same day bookings and I received a fake reservation for 6 rooms or more ( I can't remember) and of course they were no show. If I don't charge a prepayment some people show up and some people don't. They don't even pick up the phone when trying to call to see if they're actually going to arrive because it's past 11 pm and my office closes at 10:30 pm.
This is getting very old. Bcom has to see that almost everyone is fed up with fake reservations and customers. Read the comments here and see for yourselves. Creating a trend where property owners are put at unfair situations like that is a bad business. You have got to do something to better handle transactions.
Best regards,