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Sonia, I have similar things happen. I email new bookings immediately with info that is often overlooked or assumed by guests. I especially add info re stairs, as four out of our 8 huts have numerous stairs, and many guests have difficulty with this. BDC will not allow this to be added to the BDC description as they believe it will put guests off booking. This is correct but at least guests will choose the best place for them and they will have a nice holiday and our ratings will not go down because of this.
As you said guests do not read or correctly interpret the info or they assume things about a place.
For us, as property owners, honesty is the best policy. Always good to have a rant at times too.
I did not know they did visits to properties. I am very interested in feedback too.
Thanks in advance.
Yes. I struggled with this then realised that the double commission was paid back over the next few payments. I was quite distressing. i spent a lot of hours trying to work it all out.
I feel that BDC should have explained that the invoices which were sent did not need to be paid in full. They should only have invoiced for the outstanding payment. That being, the commission on bookings that were not part of the new 'Payments by Booking.com'.
I was unwell for the first few months and trusted BDC by paying the invoices without checking. Will not have the same trust again.
BDC should also have itemised the re-payments on the Monthly Payment of Accounts so that it was easy to see what was included in the monthly payments.
I feel with this process they were very unprofessional. I am still short some payment so hoping for it to be included in this months payment.
Good luck with yours Yvonna.
I have not had this problem. I go to the 'Inbox' tab on the Dashboard, click once to reveal 2 drop-down tabs. One is 'Guest messages' and the other 'Booking.com messages'. Clicking on 'Guest messages' does the trick. I then can reply to guests from there. I hope you can get this to work for you as it is quite handy. Good luck.
This could be done via the 'Minimum advance reservation' function.
On home page click on Rates & Availability tab, then select Calendar. On the left hand side click on the room type then choose EDIT for 'Minimum advance reservation'. Choose the number of hours that guests need to book so that they cannot book after your office closes. I choose 1D for my bookings(24 hours).
Hello. When I get notification of an amendment or adjustment of a booking, (by email or Pulse), I open the booking via the extranet and click on the text box above the booking. This has a description of the change very clearly. However if you do not know there is an amendment or adjustment then how do you know to look for it and the looking does take time.
It would be great to have on the home page tabs that link through to full information, such as:
New amendment or adjustment
I have had many of these however since I opted for the system where Booking.com takes the payment and sends to to me monthly this has not occurred. (Maybe a coincidence though???). I do still get lots of cancellations but they cancel before they incur the Cancellation Fee. If you set an early cancellation fee this may prevent some fake bookings.
Hi, There maybe other ways but I do this via the 'Minimum advance reservation' tab on the drop down list on the Calendar, under Rates & Availability tab. You can make changes for long or short periods.
Go to Home - Rates & Availabilities - Calendar. On the left hand side of Calendar screen click on your Room Type, on the drop down menu there is the 'Minimum advance reservation' tab. Click edit.
I make a lot of changes via the Calendar Screen. Hope this helps.