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You mean this?
"A 1.2% payment charge applies to each reservation your property gets. This covers the costs associated with facilitating payments on your behalf, but is separate from your commission."
The percentage differs based on the country you're in.
If you host more units, try Channel Manager.
Contact Booking.com and tell them the guest has stayed only 5 nights so that they make a modifciation. You can also "dispute" the commission amount for each booking in the end of each month under the finance I think.
I would charge the guest at least the total commission amount and one extra night. Well, depends how booked my place would be and based on other factors..
I have also non-refundable rates, but I do make an exception from time to time and accept free cancelation. In some situations I gladly accept free cancelation. If guest cancels two months before the arrival I would never have the heart to charge them the total amount. In some cases I even offer them free cancelation only if we receive another booking for the same dates..
When guest must cancel their booking, ofcourse he will ask booking.com or the property if a refund is possible.. well at least most of them.. you wouldn't as a guest in this situation?
You don't have to negotiate at all... a simple yes or no will do.
The point of non-refundable rates is to receive proper bookings, to avoid big amont of cancelations/no shows. Not by profiting from those few cancelations.
Such uneccessary waste of time.. all they could do is just optimize a bit.
:D = 10 = 8 - 10
:) = 7.5 = 6 - 8
:| = 5,0 = 4 - 6
:( = 2,5 = 1 - 3 (but most of them will probably score 1)
Is it really better? Perhaps "fairer" yes.
As I stated before it wasn’t really the emoji problem. The main reason was 7,5 score that hosts felt was unjust / too low. But took 10s for granted.
The fact is that with new system we’ll receive more 8s and 9s instead of 10s (also in categories).
I quite believe that once the categories will be changed to 1 - 10 the scores will be lower comparing to emojis, specially for the properties that in general receive top scores. Those 10s that you all received with emojis, with the new system would most likely be rated 8 - 10. Just another indicator why emojis perform better.
Also your overall score is 9,6. Why did you want to change it in the first place? Obviously the old system was working in your favour.
The subcategories are also going to be scored from 1 - 10 (so they say), which I think it will bring more "lower" scores comparing to emojis.
We must take into consideration that those 10s were given with the emoji system. Meaning if subcategories would be set to 1 - 10, it's more likely that some of those categories could be rated 8 - 10.
I think this is just another indicator why emojis perform better with higer scores and the reason why we should expect more 8s and 9s instead of 10s with the new scoring system.
The old review system was changed because hosts couldn't accept the score 7,5, and felt it was too low or unjust, but took 10s for granted. That's how I saw it.