Yes, you are right. Airbnb is showing at least some respect and understanding. 25% of the cancellation fee is perhaps not a big amount, but it will help you pay some bills when your income is zero.
I know all that, thanks. I just think that only potential guests that are reading reviews before booking are reading our answers to previously left reviews. The guests that left the reviews do not open Booking.com anymore to see what we answered to them because they don't care about it. They gave the rate, they feel important.
You are lucky also. My property has maintained an average of 9,4 for the last 2 years. We had an Italian guest that gave us the rate of 1/10. Of course we asked her what was so bad to deserve such a rate. She told us that, the first day of her stay, 50 euros vanished from her toilet purse that was locked, and a pair of socks also. As the property is covered by cameras, we downloaded 48 hours of footage and send her the link, as well as to Booking.com, to prove nobody entered her room during her stay, except for her and her friend. Booking.com doesn't want to undertake anything about that, and the lady was too busy to look at the link on time, and it has expired now. She didn't want to clear the situation with the reception while she was in our property, in order, I quote, not to make problems. When she went home, she gave us 1, and my average rate dropped to 9,3 after 2 years. Needless to say, we are very very very disappointed in Booking.com. Once again and as always, partners are at the mercy of all kind of people.
I totally agree with you and think this practice i a non sense. I also have a bad average for coffee (I say "bad" because my property has a 9,4 average and for coffee I am under 9). Furthermore, very few people are drinking coffee in my property as we are located in the core city center, and coffee shops are all around us. So, I sent a message to Booking.com with the question "how can someone that did not try my espresso coffee can give me a rate for it". I got the reply that I have kettles in my rooms, and that therefore, guests can rate my coffee.
Well, so I think they rate themselves, as they prepare their own coffee in their private room.
Hello,
Yes, you are right. Airbnb is showing at least some respect and understanding. 25% of the cancellation fee is perhaps not a big amount, but it will help you pay some bills when your income is zero.
Right.
I know all that, thanks. I just think that only potential guests that are reading reviews before booking are reading our answers to previously left reviews. The guests that left the reviews do not open Booking.com anymore to see what we answered to them because they don't care about it. They gave the rate, they feel important.
Do you really think that guests are reading our answers?
You are lucky also. My property has maintained an average of 9,4 for the last 2 years. We had an Italian guest that gave us the rate of 1/10. Of course we asked her what was so bad to deserve such a rate. She told us that, the first day of her stay, 50 euros vanished from her toilet purse that was locked, and a pair of socks also. As the property is covered by cameras, we downloaded 48 hours of footage and send her the link, as well as to Booking.com, to prove nobody entered her room during her stay, except for her and her friend. Booking.com doesn't want to undertake anything about that, and the lady was too busy to look at the link on time, and it has expired now. She didn't want to clear the situation with the reception while she was in our property, in order, I quote, not to make problems. When she went home, she gave us 1, and my average rate dropped to 9,3 after 2 years. Needless to say, we are very very very disappointed in Booking.com. Once again and as always, partners are at the mercy of all kind of people.
Hello!
I totally agree with you and think this practice i a non sense. I also have a bad average for coffee (I say "bad" because my property has a 9,4 average and for coffee I am under 9). Furthermore, very few people are drinking coffee in my property as we are located in the core city center, and coffee shops are all around us. So, I sent a message to Booking.com with the question "how can someone that did not try my espresso coffee can give me a rate for it". I got the reply that I have kettles in my rooms, and that therefore, guests can rate my coffee.
Well, so I think they rate themselves, as they prepare their own coffee in their private room.
Non sense definitely.
Regards