Try reserving a seat on an airline which is none refundable only those paying top rates get that choice.not sure why OTAs think we are some kind of charities for people to mess around with our business.Booking.com openly admit that guest often book multiple rooms in different establishments knowing fine well they will cancel the majority of them.
You should not pay commission if you waived fees you are clearly asked when you report a no show did you charge the guest or not you should have reported him as a no show and hit the no fee charged button hence no commission charged
Info, you are a business these people who you have never met before literally mean nothing to you.It is human nature to tell lies just to get out of paying fees.NON REFUNDABLE means what it says. Booking.com should drop asking accommodation providers if they wish to waver fees this initself causes problems and makes guest bitter when you say NO.
So my policy is first night payment 30 days before arrival if they want to cancel at short notice I have the money.it's all about your policies you set to safeguard your business.
Katerinka12 You come across as a very confrontational person what the original poster was saying was very clear unfortunately it was you that made yourself look a little stupid.
Guest request cancellation charges to be wavered before they cancel, if you tell then no then they usually just leave the booking as it is so you can not re let the room again.One nighters over the past couple of months have done that to me, they know they are not going to show up but do not cancel because they have paid .
Try reserving a seat on an airline which is none refundable only those paying top rates get that choice.not sure why OTAs think we are some kind of charities for people to mess around with our business.Booking.com openly admit that guest often book multiple rooms in different establishments knowing fine well they will cancel the majority of them.
You should not pay commission if you waived fees you are clearly asked when you report a no show did you charge the guest or not you should have reported him as a no show and hit the no fee charged button hence no commission charged
Info, you are a business these people who you have never met before literally mean nothing to you.It is human nature to tell lies just to get out of paying fees.NON REFUNDABLE means what it says. Booking.com should drop asking accommodation providers if they wish to waver fees this initself causes problems and makes guest bitter when you say NO.
So my policy is first night payment 30 days before arrival if they want to cancel at short notice I have the money.it's all about your policies you set to safeguard your business.
Guest request cancellation charges to be wavered before they cancel, if you tell then no then they usually just leave the booking as it is so you can not re let the room again.One nighters over the past couple of months have done that to me, they know they are not going to show up but do not cancel because they have paid .
Most guest who wish to cancel without payment will indeed not cancel if they have to pay usually they do not turn up but you have still been paid
Hi you need to speak with your banking merchants who process your card payments so they can ad pre authorisation function to your terminal