It is ridiculous to expect us to have to wait until AFTER the guest has gone to see whether or not they will pay. I believe that (as Booking.com is constantly telling us) we have a contract with them, they should guarantee the payment. Some are virtual cards, supposedly unable to default, others are guests own cards. As you say, we are all busy, many down on staff or single operators, we haven't the resources to pre-authorise every card. It is totally unfair that we can't charge cards on expiration of the cancellation period. The only reason I can see for Booking.com to hang onto funds so long is the interest they gain holding funds in the bank. We are the losers as we sometimes either miss out entirely on payment, or spend valuable time having to chase. Today I was told by Booking.com that THEY WOULDN'T CHARGE COMMISSION for a $300 fraudulent card!!! It is their booking I said - they need to guarantee THEIR guest's payment. We need to bang on more doors until we can get paid before guests leave.
where it is hard, is when Booking.com combine two promotions resulting in losing what is essentially your profit. I have to laugh when Booking.com suggest adding a further 15% to the 15% already deducted as a special incentive to get bookings. Who can afford to lose 30%? get real!
It is ridiculous to expect us to have to wait until AFTER the guest has gone to see whether or not they will pay. I believe that (as Booking.com is constantly telling us) we have a contract with them, they should guarantee the payment. Some are virtual cards, supposedly unable to default, others are guests own cards. As you say, we are all busy, many down on staff or single operators, we haven't the resources to pre-authorise every card. It is totally unfair that we can't charge cards on expiration of the cancellation period. The only reason I can see for Booking.com to hang onto funds so long is the interest they gain holding funds in the bank. We are the losers as we sometimes either miss out entirely on payment, or spend valuable time having to chase. Today I was told by Booking.com that THEY WOULDN'T CHARGE COMMISSION for a $300 fraudulent card!!! It is their booking I said - they need to guarantee THEIR guest's payment. We need to bang on more doors until we can get paid before guests leave.
where it is hard, is when Booking.com combine two promotions resulting in losing what is essentially your profit. I have to laugh when Booking.com suggest adding a further 15% to the 15% already deducted as a special incentive to get bookings. Who can afford to lose 30%? get real!