Buďte v obraze: Novinky z oblasti turismu, analýzy a odborné články
Podívejte se, co je nového na Booking.com, jaký to má vliv na vaše podnikání a jak si vážíme vaší skvělé práce.
Spojte se online s ostatními partnery společnosti Booking.com a získejte skvělé tipy a užitečné rady
Ať jsou vaše obchodní cíle jakékoliv, naše řešení vám na Booking.com pomohou k úspěchu.
Podívejte se do Centra podpory a zjistěte, jak spravovat spravovat ubytování v extranetu Booking.com. Najedete zde celou řadu článků o nejčastějších otázkách našich partnerů.
We'll see how this goes. Could you provide a screen shot of exactly what the customer will see to perform all the scoring.
I really hope the customers understand it!
For us floor specific rooms would be problematic. However, if important to you you could set up another Room Type, meaning you could have Ground Floor Room, First floor Room for example.
Several things to check;
Are you registered for the "Genius" discount scheme which gives the guest a minimum of 10% discount. I believe the default is "yes" so you will need to opt out if this is the case.
Do you have any promotion running, check your promotions section.
Are you registered for mobile app discount? I again believe the default is "yes" so you'll need to opt out of that as well.
In analytics, check your "price quality", it will be a percentage. If it falls below a certain level IIRC 30%, BDC will add a discount to your cheapest rate called "Booking xxxxxxx?" and will be flagged as such if you look up your rooms as a potential guest would. If this is the case that same section will tell where more competitive prices were found by BDC's bots.
Check those highlighted prices to see if the bots are correct (in our case 9 times out of 10 they are wrong!). Assuming you find another of your OTAs offering a lower price than BDC you will need to contact them to adjust it or make allowances yourself to the prices listed there.
I assume you have performed all the usual empty cache etc. in case something in there is corrupting from your end?
Maybe country specific? (Bandara and us are both Thailand and you NZ)
The first thing to do is make all rooms in your calendar unbookable, then contact BDC and let them know your wishes along with a reason.
Full process here;
There are multiple tick-boxes in the room-set up area where it asks you to specify "accessible" features/facilities. These are meant for those with physical restrictions.
In the property set up there also areas that specify that the rooms are over X many floors and whether you have an elevator or not.
It is your responsibility to make sure these various fields are completed correctly. It is then down the to guest to be sure they choose an appropriate room. However, it would be polite to send the guest a message advising them that their booking may not be advantageous and offer a free cancellation if they so desire.
Yes, either full payment before going to the room or retain their passport(s), assuming international travel, until full payment is made e.g. arrived cashless in local currency, possibly late at night and travel weary. Will pay next day.