Buďte v obraze: Novinky z oblasti turismu, analýzy a odborné články
Podívejte se, co je nového na Booking.com, jaký to má vliv na vaše podnikání a jak si vážíme vaší skvělé práce.
Spojte se online s ostatními partnery společnosti Booking.com a získejte skvělé tipy a užitečné rady
Ať jsou vaše obchodní cíle jakékoliv, naše řešení vám na Booking.com pomohou k úspěchu.
Podívejte se do Centra podpory a zjistěte, jak spravovat spravovat ubytování v extranetu Booking.com. Najedete zde celou řadu článků o nejčastějších otázkách našich partnerů.
Which country are you in? Are you in high season now (BDC much busier with enquiries).
Are you calling a local office i.e. is there a national office you can call instead?
If your problem is not guest specific it may be worth asking here. many experienced hosts lurking in the dark waters...
Try to relocate the guests yourself. BDC can do it for you but the costs could be scary!
For those you cannot relocate ask them to cancel, this often works and gets you out of trouble. ;-)
Language barrier! Sorry, not really sure what you are referring to.
Do you mean the main, general description of the property? If yes, you must present your preferred wording to BDC staff via the extranet messaging support.
This will then become a little tennis match between you and BDC until you finally agree on wording you find acceptable (BDC uses an automated description engine based on keywords they prioritise for the search engines).
Please, please please use the search feature at the top right of the screen, this question has been covered so many times.
Especially as you are new it is very worthwhile using search first so that you can get immediate answers to your concerns, instead of waiting many hours or even days for a fellow host to see and respond to your questions.
All the best.
This new format is bug-hell, I've notified them of more than a handful in another thread but nothing has been fixed.
Search is almost useless, cannot find many posts I know exist somewhere, even when I remember the thread name exactly.
All can see that postings have dropped like a stone and it must be due, in a very large part, to this clunky, unfriendly format. It will really scare off potential new members too.
I have persevered to use it but it really is off-putting, it's like hard work and unfixed is doomed to silence.
As the publisher of such a review it might leave BDC open to libel. Even with a clause on the lines of "all reviews are the opinion of the guest and not that of BDC", they have still printed/published it and refused to remove it in the full knowledge that it has been contested.
Could make an interesting court case. Even in the odd case where the review is removed, on the hosts request, by BDC the score remains which is completely out of order. In these cases you are better leaving the review in place so that you can give a calm, factual response. In the OP's case this would have been very damning of the guest.
@ Vila Boska Palic
Did the guest replace his review with a full retraction? I bet not!
Yes, you can argue that's initially misleading.
Perhaps "Balance payable at hotel" would be better when deposits are involved. I've only had the opposite problem where the guest thinks they have already paid in full. (despite the fact we always send a message detailing the charge made and balance remaining to pay on arrival but do they read that....)
A little irksome to have the hassle when the guest has not read through properly/at all.
One for the suggestions box next time BDC send out the surveys.
Try doing a dummy booking through the guests side of BDC and see what shows up when you choose pay-at-hotel. On the initial listing, assuming your deposits are non-refundable, the room options will be marked as "Partially refundable".
On the enter-details page you will see a version of this (left hand side):-
If everything is correct then it's simply your guest not reading through the details fully.