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AG Lodging
We are a married couple living in private family house in Belgrade, capital of Serbia.
Alexa is an astrophysist and science promoter.
Goldie is working at the TV company as video editor and programme coordinator.
Before discovering Booking.com, we hosted a lot of friends from various countries. Now, we would like to offer our property to wider community of travellers.
Alexa is an astrophysist and science promoter.
Goldie is working at the TV company as video editor and programme coordinator.
Before discovering Booking.com, we hosted a lot of friends from various countries. Now, we would like to offer our property to wider community of travellers.
Yes. Go to "Messages" at the bottom. There are two tabs: "guests" and "customer service" for these two groups of conversations.
In Extranet, go to Property -> Policies. One of them is to allow long stays.
There is no direct command for that. It is possible, but tricky (there are "Child policies", go there, then tap "Return to policies overview" which brings you to the screen that is not reachable directly from the app)!
Nevertheless, as this is a setting that you will change once or rarely, just do this through extranet.
Preferred partner and Genius are two different programmes.
Preferred partner boosts your visibility for a higher commission rate. As we are not in this programme, we don't know how much exactly, but if you are eligible, it will be noted before you decide to join. There, you will be clearly informed about current regular and preferred % commission.
Genius is a different programme and there is no "fee" to be part of it, so you can join this programme free of charge. In this programme, you give discount to Genius guests (10% for level 1, 15% for level 2 and 20% for level 3). This means that you set the base price and 4 different types of guests (non-genius, L1, L2, L3) will see 4 different prices (regular, -10%, -15%, -20%). As guests need to meet some conditions to achieve these levels, you get more reliable guests who rarely cancels and almost never make a no-show.
It's not quite clear what do you mean by "customer comments". If you mean guest reviews, they are not mandatory and not all guests leave review.
When guests check out, Booking sends them a message to leave a review. If they do not, Booking sends two reminders after some period of time. If they still don't write it - well, accept it.
We don't ask guest explicitely to write a review as it may make them feel that we foce them to do so. We rather leave them on their own.
Hello Maria
It's not quite clear what are you asking. I suppose that you are enrolled in Preferred partner programme which boosts your visibility for a higher commission rate. If this assumption is correct, you can leave Programme at any time, which will decrease your commission rate.
There are two different applcations for mobile phones: Booking.com (for guests) and Pulse (for partners). So the first thing to check is that you use application for guests to book.
If there is indeed problem with proper application, then it may be something else. Mobile phone apps often tend to stop working if not updated, so update it to the latest version.
Open Reservation details and there you will find "Issues" section. Here, you can report credit card fraud, guest misconduct and other chargeback cases.
From Booking, you can open Reservation details and click "Print this page". This will provide all reservation details, such as guest name, dates of stay and prices.
In addition, you can give them a proof of payment, but this is outside of Booking platform and is different in each country. For example, in our country, when we registered at our local authorities for providing hosting services, we took a receipt book where we fill details and serves as a confirmation of payment. In your country, this may be different, so ask your local authorities.
We give guests both (Booking page and receipt).