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With reviews, I'd like to know *why* someone chose a particular score.
For example, some give 10 for something, someone else might give 7.5 ... but why? What exactly is it that they were hoping for or expecting? If we don't know why they scored us lower, we won't how to improve things. Scores without feedback don't help us and don't help other guests. Please can it be compulsory for guests to explain exactly what they liked or disliked?
The reviews systems on each OTA are completely separate. Any reviews on AirBnB must be from guests who booked through AirBnB. Any reviews on Booking.com must be from guests who booked through Booking.com. But TripAdvisor allows you to collect reviews from anyone.
Log in to your TripAdvisor account and go to Reviews. You will see a tab for Collect Reviews. Simply enter the email addresses of anyone who might post a review and send the message. If you collect the email addresses for guests who booked through Booking.com, you could use those.
There are known (serious) problems with the Booking.com calendar sync. Ask them to check the data feed from Booking.com and send it to you, and then you can compare the data with your calendar. There may be problems with whatever data feed is provided to eviivo.
Of course, you can report it again and again to Booking.com and they will ignore you, fob you off with nonsense about calendars being updated only 3 times a day, there is nobody at Booking.com who can or will investigate, how it's all your fault and nothing to do with Booking.com etc etc etc. We've heard it all .....
All the properties I own or manage for other owners are listed on AirBnB, TripAdvisor and HomeAway. Only 3 properties are also listed on BDC. I would love to add all the other properties to BDC too, but there are so many problems with BDC that I can't justify the risks of adding them.
I've just had Booking.com support phone me up to deny any problems and tell me that calendar sync is a manual process and calendar sync only happens 3 times a day. The same rubbish and nonsense as always.
I asked to speak to a manager - waste of time that was. He refused to take any details to pass on to an IT team or something. He denied any problems and said that individual problems with individual properties are not investigated - I explained that this is not a one-time problem, it happens again and again across all 3 properties I have listed on Booking.com and happens with other owners I know.
I have a lot more properties listed on AirBnB, TripAdvisor and HomeAway. I haven't listed them on Booking.com as well because of the endless problems with Booking.com.
I have 20+ years experience in web development - I have programmed highly technical systems - I have even programmed my own iCal calendar system which imports from and exports to HomeAway, AirBnB and TripAdvisor without any problems whatsoever. I know that if Booking.com is "losing" settings, if it is not checking for existing bookings, then something is wrong with the system and the developers need to see the details to find out where the problems are.
If support teams and managers are refusing to do anything, is there any way you can get programmers or the IT team to get in touch with me?
Everyone who takes their own payments by credit / debit card experiences the "no show" issues and they lose money.
The simple solution is to use Payments by Booking.com and use a non-refundable setting. You will need to increase your prices to cover the commission. If you get a booking, the guest has paid and you are guaranteed the payment, whether the guest shows up or not.
Sadly, I am not the only owner/manager who has this problem with BDC calendar sync. There are many other problems with BDC, so I only list 3 properties on BDC - I have many more that I could add, but there are already too many problems with BDC and I can get bookings on AirBnB easily enough.
BDC support have recently ignored this issue. We, the owners, need to keep pressuring BDC support to fix their systems ....
Hi Adrian, your English is fine, so nothing to worry about!
In Property > Policies > Guest Information, we can set our Check-in and Check-out times. There is also a setting for "Want to know what time your guest will arrive?"
Ours are check in from 15.00 and check out by 10.00 - this gives us time to clean and prepare the property for the next guest. And yes, we want to know what time the guest expects to arrive.
Guests often request early check-in - when they set their arrival time, we get a message on BDC asking if it is ok to check-in at those times. When we click to reply, we get the option to accept free of charge or to say "subject to availability" or to charge the guests for early check-in.
Sometimes, guests enter 01.00 when they mean 13.00. I hope this is the case with your guest!