Buďte v obraze: Novinky z oblasti turismu, analýzy a odborné články
Podívejte se, co je nového na Booking.com, jaký to má vliv na vaše podnikání a jak si vážíme vaší skvělé práce.
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Ať jsou vaše obchodní cíle jakékoliv, naše řešení vám na Booking.com pomohou k úspěchu.
Podívejte se do Centra podpory a zjistěte, jak spravovat spravovat ubytování v extranetu Booking.com. Najedete zde celou řadu článků o nejčastějších otázkách našich partnerů.
I send everyone a confirmation email with a bit of info in it and also ask them to confirm their arrival time so I can 'make sure I am home to greet you'. I get about a 50/50 response rate which is better than nothing! I guess most people don't really know an exact time of arrival when they are travelling anyway.
I hang the sheets on the line and fold them carefully when bringing them in. Like the previous person I also only just iron the top of the sheet that shows and tuck it in really tight to remove any creases. The bottom sheet is fitted so stretches tight and isn't wrinkled.
I had exactly the same experience. I had one guest refuse to pay as I didn't take CC and another who never showed up so I missed out on a night income.
I send a template explaining I don't take credit cards and ask them to pay in cash on arrival or direct deposit prior to their stay.
I also have an info folder in the room explaining that booking.com only use cc for identity verification and they cannot pass payment on to me. I have all the charges written down and details of the nearest ATM. That way even if they haven't read their email properly, it is all there in B&W in their room. I haven't had problems since then... (Though that doesn't solve the non payment for non shows issue).