Since late 2019, the review score is no longer the average of the ratings the guest gave for each specific categories.
Since the change, guests can select an overall score from 1 to 10 to rate their experience at the property. The average of these overall scores becomes your Guest Review Score, which is displayed to future guests.
Guests are also still asked to rate your property in six specific categories, however these ratings are optional and they do not count towards your Guest Review Score.
You can follow this link for an in-depth breakdown of understanding guest reviews.
In order for your property to show as available for the dates where the rates may change, it would be best for you to have 1 rate plan set up.
You will then need to bulk edit the date range depending on the season. In this case from 9 April until 10 May, you can set the rate as 9000. Then you can bulk edit the second season. You will choose the date from 10 May onwards and set this to a different rate.
If you are connected with a channel manager, you will need to edit the rates there.
You can follow this link for a step-by-step guide on how to update your Rates and Availability.
For example, if you put a minimum length of stay for your Standard Rate (in the calendar) and set up a promotion to "match to selected rate plan" then the promotion will follow the restriction that you have set in the Calendar. If the calendar has a 3 night minimum, then the promotion will also be bookable when looking for 3 nights. If there calendar has no minimum length of stay, then the promotion will be bookable no matter how many nights are being searched.
For the second part, if you set up a promotion with a minimum length of stay, this will have priority over any length of stay restrictions you put directly in the calendar/rate plan. In this example, say your rate plan has a minimum length of stay of 7 nights. You then set up a promotion for a minimum of 2 nights. Guests will be able to book the property if they stay at least 2 nights.
To achieve what you are looking for, I would suggest setting up 2 different promotions that offer different length of stay requirements.
For the promotion, you can choose to match to a selected rate plan. In saying this, if there is no minimum length of stay, then the promotion will be offered.
If you set up a promotion with a minimum length of stay, then it will override the minimum length of stay that you have indicated in the calendar. This method may be more suitable for you as you can indicate certain periods where the discount is available.
It would be best to set up two different promotions for the periods that you are targeting.
The first promotion would offer a 5% discount if staying for a minimum of 2 nights. Be sure to exclude August by removing these book dates. To do this, you will hold the CTRL key + click on each date you want to exclude.
The second promotion will then focus on the month of August. You can set this up by applying the 5% discount and a 7 night minimum.
During peak or holiday seasons, you may want to apply the same deal for multiple properties or your entire property portfolio. To do this, you need to have an extranet group account. If you manage multiple properties and would like to set up a group extranet account, please contact us via your extranet inbox and we’ll help you do this.
If you have a group extranet account, here’s how to set up the same deal for multiple properties:
Log in to the extranet for any of your properties
Click on the Promotions tab in any of your properties’ the extranets and select Add new promotion
Select the relevant promotion under Seasonal promotions, then click on Set up for multiple properties
Review the settings for your new promotion, and click Edit to make changes or Next to continue
Select the properties, rooms and rates that the promotion should apply to, then click on Next
As BrookAve mentioned, it is best to contact us via the Extranet.
Alternatively, if you have snoozed your listing you will be able to unsnooze this at any time. When your property is snoozed, you’ll see a permanent banner in the extranet allowing you to unsnooze. To unsnooze your property, click on the banner and then on ‘Reopen and go to calendar’. You can then open up availability in your calendar.
As BrookAve has mentioned, the best way to contact us is via the Extranet.
If the property is being managed by the Amsterdam team, we may still be reviewing your information.
Alternatively, if you have snoozed your listing you can unsnooze this at anytime. When your property is snoozed, you’ll see a permanent banner in the extranet inviting you to unsnooze. To unsnooze your property, click on the banner and then on ‘Reopen and go to calendar’. You can then open up availability in your calendar.
At the moment, bank details will need to be updated individually.
You can reach out to your local office to assist in setting up a Partner Card. With a Partner Card you will have a Master Account, which will allow for some updates to be done in bulk. You will also be able to access all reservations, invoices and reports in the Group Home Page.
To contact the local office, you can follow the below steps:
Log into the extranet and go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
On the right side, click on ‘See Contact Options’.
Select Account -> Other
At the bottom of this section, select See all contact options, and select Message or Call.
Hi Elsabe,
Hope you are well.
Since late 2019, the review score is no longer the average of the ratings the guest gave for each specific categories.
Since the change, guests can select an overall score from 1 to 10 to rate their experience at the property. The average of these overall scores becomes your Guest Review Score, which is displayed to future guests.
Guests are also still asked to rate your property in six specific categories, however these ratings are optional and they do not count towards your Guest Review Score.
You can follow this link for an in-depth breakdown of understanding guest reviews.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi there,
Thank you for reaching out.
In order for your property to show as available for the dates where the rates may change, it would be best for you to have 1 rate plan set up.
You will then need to bulk edit the date range depending on the season. In this case from 9 April until 10 May, you can set the rate as 9000. Then you can bulk edit the second season. You will choose the date from 10 May onwards and set this to a different rate.
If you are connected with a channel manager, you will need to edit the rates there.
You can follow this link for a step-by-step guide on how to update your Rates and Availability.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Partner,
For example, if you put a minimum length of stay for your Standard Rate (in the calendar) and set up a promotion to "match to selected rate plan" then the promotion will follow the restriction that you have set in the Calendar. If the calendar has a 3 night minimum, then the promotion will also be bookable when looking for 3 nights. If there calendar has no minimum length of stay, then the promotion will be bookable no matter how many nights are being searched.
For the second part, if you set up a promotion with a minimum length of stay, this will have priority over any length of stay restrictions you put directly in the calendar/rate plan. In this example, say your rate plan has a minimum length of stay of 7 nights. You then set up a promotion for a minimum of 2 nights. Guests will be able to book the property if they stay at least 2 nights.
To achieve what you are looking for, I would suggest setting up 2 different promotions that offer different length of stay requirements.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi there,
For the promotion, you can choose to match to a selected rate plan. In saying this, if there is no minimum length of stay, then the promotion will be offered.
If you set up a promotion with a minimum length of stay, then it will override the minimum length of stay that you have indicated in the calendar. This method may be more suitable for you as you can indicate certain periods where the discount is available.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi there,
Thanks for reaching out.
It would be best to set up two different promotions for the periods that you are targeting.
The first promotion would offer a 5% discount if staying for a minimum of 2 nights. Be sure to exclude August by removing these book dates. To do this, you will hold the CTRL key + click on each date you want to exclude.
The second promotion will then focus on the month of August. You can set this up by applying the 5% discount and a 7 night minimum.
During peak or holiday seasons, you may want to apply the same deal for multiple properties or your entire property portfolio. To do this, you need to have an extranet group account. If you manage multiple properties and would like to set up a group extranet account, please contact us via your extranet inbox and we’ll help you do this.
If you have a group extranet account, here’s how to set up the same deal for multiple properties:
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Rebecca,
As BrookAve mentioned, it is best to contact us via the Extranet.
Alternatively, if you have snoozed your listing you will be able to unsnooze this at any time. When your property is snoozed, you’ll see a permanent banner in the extranet allowing you to unsnooze. To unsnooze your property, click on the banner and then on ‘Reopen and go to calendar’. You can then open up availability in your calendar.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Aryan,
As BrookAve has mentioned, the best way to contact us is via the Extranet.
If the property is being managed by the Amsterdam team, we may still be reviewing your information.
Alternatively, if you have snoozed your listing you can unsnooze this at anytime. When your property is snoozed, you’ll see a permanent banner in the extranet inviting you to unsnooze. To unsnooze your property, click on the banner and then on ‘Reopen and go to calendar’. You can then open up availability in your calendar.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Lambros,
Thanks for reaching out.
At the moment, bank details will need to be updated individually.
You can reach out to your local office to assist in setting up a Partner Card. With a Partner Card you will have a Master Account, which will allow for some updates to be done in bulk. You will also be able to access all reservations, invoices and reports in the Group Home Page.
To contact the local office, you can follow the below steps:
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services