Bleiben Sie mit den neuesten Infos aus der Reisebranche, Analysen und Expertisen auf dem Laufenden.
Dieser Inhant ist noch nicht in Ihrer ausgewählten Sprache verfügbar, wenn Sie den Inhalt auf Englisch sehen möchten, klicken Sie bitte hier.
Treten Sie online mit gleichgesinnten Booking.com-Partnern in Kontakt und tauschen Sie Tipps und Ratschläge aus.
Ganz egal welche Unternehmensziele Sie sich gesetzt haben, mit unseren Lösungen werden Sie auf Booking.com erfolgreich.
Erfahren Sie auf den Hilfeseiten, wie Sie Ihre Unterkunft und Ihr Booking.com-Extranet am besten verwalten. Unsere Artikel geben Ihnen Antworten auf die häufigsten Fragen unserer Partner.
If the guest was meant to pay you directly then I'm afraid you have just learned a valuable lesson. ALWAYS charge the guest's card on arrival. No funds, no room.
Better still is to change your policies to payment in advance, if you have payments by Booking available to you it's a good tool to assure payment.
Alternatively, if you are able to charge a card off-line (guest not present) you simply charge their card at time of booking. Cancellations and no-shows almost disappear and the remaining ones still pay you.
Were the new properties registered on BDC before? If yes, let BDC know the change of ownership and then add these properties to you extranet.
If no, you must register each property, in its own right, with BDC. Once fully verified, again you can then add them to your extranet account.
There is a very easy way to obtain the missing CVC codes from the rear of the cards.
Simply report the card as invalid in the system, select missing CVC code as the reason.
All serious bookers will happily re-submit the card details WITH the CVC code. Those who don't you may cancel or not at your own will.
AFAIK you can't change the order even with an Agoda direct account!
Have both types as different offerings, then close out the appropriate dates on the calendar.
If it is showing and saved correctly in extranet then you'll need the techies at BDC to fix it.
Have you tried simply logging out and back in to see if anything changes, i.e. appears as hoped or vanishes completely!
Bienvenido a este foro!
Your problem sounds rather a pain!
It is worth double checking that customers cannot see a "pay at hotel" offer, run through like a booker and see if it's possible.
You can also look at your copy of the booking, under policies to see if BDC have "pay at hotel" or "hotel will charge full amount at any time or whatever they say for the Pay Booking system.
All extra ammunition for your dispute with BDC.
Another point, as BDC claim they have you marked as charging the guest directly, have they issued you an invoice for commission on these bookings? Assuming it's due (issued on the first couple of days in a new month, following the check out dates of the previous month) these bookings will appear with their claimed commission, look at the statement for these where you can dispute each booking, state your case in full there. They cannot ignore this, or certainly haven't in my experience, allowing some discourse.