Just got a call from this number on my personal cell phone which I am pretty sure I have never given to them. Did not answer but got a call at the hotel a few minutes later. It was in regards to guest issue, the name was misspelled and the FD could not find the reservation because of this. The associate was polite but went on and on about the situation and different confirmation #s, etc. and finally had to cut them off and tell them I found the second reservation and would take care of the matter, ensure no fees, etc. At the end I asked that they remove my cell phone number as I should never be contacted at that number and the associate did show concern and said they would open a service ticket about this situation,
Just got a call from this number on my personal cell phone which I am pretty sure I have never given to them. Did not answer but got a call at the hotel a few minutes later. It was in regards to guest issue, the name was misspelled and the FD could not find the reservation because of this. The associate was polite but went on and on about the situation and different confirmation #s, etc. and finally had to cut them off and tell them I found the second reservation and would take care of the matter, ensure no fees, etc. At the end I asked that they remove my cell phone number as I should never be contacted at that number and the associate did show concern and said they would open a service ticket about this situation,