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I agree with everyone here. Greeting guests personally and providing a tour is enough to get even the most hostile guest over the edge. Because you can identify problems at the start. We offer a little welcome platter of chocolates, and non alcoholic cider, some snacks in the room. And free wine down stairs. But we know our guests are 90 % going out to see the fireworks, so they aren't going to abuse our generosity. We also are on several other platforms and as part of the information we leave on their bed, we included the book we wrote on the history of our house, and Niagara Falls. ( YEP- a real tourist guide book.:) Plus a laminated card telling them about their breakfast and picnic basket options that we provide, .. ..and a laminate card with wifi, a few FAQ answers, AND a polite explanation as to how certain platforms just changed the way they review hosts. At this point we are not referring to booking.com. Just explaining the change on another platform. After check out if they are great guests and we know they deserve a wonderful review, we tell them we are giving them one, its an easy way of reassuring guests, and we only do it if we are genuine. With booking.com guests if we see them at check out, we literally just invite them to leave a review. "Thank you for staying, it's been a pleasure sharing the falls with you. Please leave a review, your opinion matters to us, and it's a way for us to improve." That seems to do it.
We used to do this complimentary! While we were fully renovating the house, and still had guests staying, but now there is a free lite breakfast upstairs, and downstairs in the nearly finished dining room, is the full on buffet and cooked breakfast. We actually love doing this. We charge $15 per guest and they book by 9 pm the night before, and tell us when they want to be sitting. Then all we have to do is ensure to have the fresh ingredients that night before the shops shut. To be honest, it's a great earner on it's own and feeds us as well. Who doesn't like being served on silver and fine china! :)