8
Level 8
Level 9
1179 points earned
741 points left
Badges received
First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted
My comments
You can terminate the contract, but property will not be deleted permanently, it will stay in the system.
About the error (commission on no-shows) it's a problem because you didn't waive the no-show fee although you are not able to charge credit cards/collect payments. Perhaps you know now for future bookings how to act in this matter. You can still try and send requests to dispute these charges by sending them a message via extranet -> inbox -> Booking.com messages. Replies usually takes some time.
On the right side you will also see a contact (phone) number.
https://partner.booking.com/en-us/help/where-you-can-reach-us
You can also try EffectiveTours.com with low pricing.
As barry said stricter policies.. taking prepayments, deposits, authorizing credit cards etc...
Reviews older then 2 years are removed. Meaning you received less reviews comparing to years before.
You can mark in policies that deposit/payment via bank transfer is required. When guest makes a booking, you send them your banking information with a deadline. If payment is not done by the guest, you can request to cancel their booking in extranet (payment not received), booking.com notifies the guest and if the guest does not respond or make the payment in 24h, then you are able to cancel their booking.
This depends on which 10 properties you selected as a competiton. I performed 80% better then competition (third place), but recently I selected (replaced) other properties and now I am ranking on 7th place and performing better then 30% of current competitors. My conversion is 0,64% Area average 1,54%. My search result score is better then 89% of properties within my city (439 properties in total).
I think this bug is not affecting actual vies, just statistics is not shown properly for JAN and FEB to us - yet.
If you are reffering to 99% (Property page score) you can see in extranet which data is missing for you to achieve 100%. This should not affect PP programe.
If you just added your property perhaps it takes a little longer to be displayed there. Sometimes you must also ZOOM the map, to see additional properties.