Unfortunately reporting/blocking a customer cannot be done after a no show...
We have a very liberal cancellation policy, and almost all guests handle this with respect. If they cannot come for whatever reason, we always drop any cost. But if one book (10 days), does not reply on several messages the days before check-in (to inquire arrival time), then does not shows up ... We called the (german) guest, her response : "due to covid I decided not to travel, you could have expected that". This unrespectful behaviour we cannot tolerate; hence the question : how to blacklist these customers...
Same here.
We have a very liberal cancellation policy, and almost all guests handle this with respect.
If they cannot come for whatever reason, we always drop any cost.
But if one book (10 days), does not reply on several messages the days before check-in (to inquire arrival time), then does not shows up ...
We called the (german) guest, her response : "due to covid I decided not to travel, you could have expected that".
This unrespectful behaviour we cannot tolerate; hence the question : how to blacklist these customers...
Unfortunately reporting/blocking a customer cannot be done after a no show... We have a very liberal cancellation policy, and almost all guests handle this with respect. If they cannot come for whatever reason, we always drop any cost. But if one book (10 days), does not reply on several messages the days before check-in (to inquire arrival time), then does not shows up ... We called the (german) guest, her response : "due to covid I decided not to travel, you could have expected that". This unrespectful behaviour we cannot tolerate; hence the question : how to blacklist these customers...
Same here. We have a very liberal cancellation policy, and almost all guests handle this with respect. If they cannot come for whatever reason, we always drop any cost. But if one book (10 days), does not reply on several messages the days before check-in (to inquire arrival time), then does not shows up ... We called the (german) guest, her response : "due to covid I decided not to travel, you could have expected that". This unrespectful behaviour we cannot tolerate; hence the question : how to blacklist these customers...
what is your property ?
We might advise you better, if we can see how/where it is listed.
I agree with the others, pictures is everything!