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Hope that resolves the problems for you! Make sure you set every date in your calendar to non-refundable!!
I'm giving myself a headache by setting up another property with BDC and starting the fight to get them to add Payments by Booking.com .... banging my head against a brick wall isn't much fun .....
Have you checked all of your payments and invoices carefully? BDC put payments for multiple bookings together and send as one amount .....
Why will paying for accommodation at the time of booking deter guests? Anyone who books through AirBnB, TripAdvisor, HomeAway and other sites has to pay at the time of booking.
If someone books and doesn't pay, your rooms are blocked and cannot be booked by someone else. If the booker then doesn't show, you're stuck with an empty room and no money. Why put yourself in this position where you end up spending time chasing payments that you're never going to get?
We use Payments by Booking.com, so guests pay at the time of booking, just as they would with other OTAs. We also use AirBnB, TripAdvisor and HomeAway. Everyone pays at the time of booking. We had 2 no-shows, both from Booking.com - but because the bookers had paid and we used non-refundable settings (from the calendar), we still got paid. We have been fully booked all year so far (just winding down now).
Increase your fees ......
You can also take bookings on AirBnB, TripAdvisor and other OTAs, which have lower fees .... just set different rates on them so you get the same payout regardless of where the bookings come from ....
If it's available, use Payments by Booking.com and set every date to non-refundable. You will get the bookings, you will stop the fake bookings and you will get paid whether the guest turns up or not. Taking payments yourself by credit card exposes you to the very high risks of fake bookings through Booking.com and the very high risk of no-shows, leaving you with empty rooms and no time to take other bookings and of course, no money. Payments by Booking.com has a high commission rate, but just increase your prices to cover that. Others will have other ideas and solutions ....
I just got another 10/10 for everything.... is there any way of telling if that was under the old scoring system or the new scoring system?
Because the Booking.com calendar sync doesn't work properly, it's always best to manually block out dates on other OTAs when you get a booking on Booking.com and vice versa. Providing that the blocks you see match the bookings you have, everything should be ok - not ideal to see "blocked" on the BDC calendar instead of the booking, but at least you won't get a double booking! One day, Booking.com will fix their calendar sync ......