Sharonhaseley

I did a lot of research into what my competitors charge and what they offer, I then priced as to what I felt fair even though we are priced in the higher bracket, for the first year at least we have one price throughout the season and no minimum nights stay, however this may change next season.

Thankyou Lucy

Love the Bread, Bed and Wine :)))

xxxxx

Hi Laura

Fab topic, I always greet my guests personally upon arrival, show them to their rooms and around the property, offer drinks, snacks etc...then leave them to their own space making sure they know where I am should they need me , I prepare them breakfast the next morning and so get to chat to them then making sure everything is as it should be, I then always keep a distance ensuring them their privacy whilst always being on hand should they need me.

I always try to remember which places I have stayed and have been very memorable and why, what did I love, which little touches were memorable and important to me , firstly a friendly welcome is important, first impressions, offer a welcoming drink , be it wine / beer /tea /coffee along with a snack, homemade cake / biscuits.

Then the bed, to me this is the most important, just because we are a small B&B Chambre d'hotes doesn't mean we cant offer the same standard that a 5 star hotel, I have the best mattresses, memory foam toppers I can get, Egyptian cotton high thread count bedding ( white , always white) comfortable pillows are a must. Then luxury small toiletries in the bathroom, good showers, bath /hot water , and huge fluffy white towels.

Then food , the best breakfast I can offer , I research which countries prefer what as these do vary , someone once said to me French breakfast then think afternoon tea / tea-time because they really do have bread and butter and jam and cake. I always try to bake my own fruit loaves for breakfast and use fresh and local produce.

A good knowledge of local good restaurants was always important to me and so we always try them ourselves first as we do with visiting local places of interest so to have first hand experience.

Most important always smile :)