I still don't trust the synchronize between AirBnB and Booking.com - I just manually do it because I assume that it won't synchronize. Very frustrating for me as I am constantly checking my phone for updates from AirBnB and Booking.com as well as my own website for reservations so that I don't end up with double bookings.
It seems that the technology should be up to date with no bugs in the way.
I called Booking.com in the beginning and sat on hold for over an hour and was told to just wait 24 hours for the system to catch up and it should "fix itself". Well, it didn't.
Don't get me wrong, our reservation numbers have increased with booking.com, but the 15% commission is a little steep to be paying with the lack of customer support we receive when we need something.
The only actual person I get to talk to at any given time wants to call me and sell me some additional service they offer.
I finally found the United States Customer Support for Hosts phone number.
1-888-850-4649.
Have your property ID number ready along with property name and your role.
They will call you back just for safety reasons to ensure no one is making changes on your behalf.
Hope this helps.
Sheree Clark
Coyote Station Lodging
Round Top, TX
I am having the same problem. The phone number listed in the contact us section is short by 1 digit. Frustrating.
I still don't trust the synchronize between AirBnB and Booking.com - I just manually do it because I assume that it won't synchronize. Very frustrating for me as I am constantly checking my phone for updates from AirBnB and Booking.com as well as my own website for reservations so that I don't end up with double bookings.
It seems that the technology should be up to date with no bugs in the way.
I called Booking.com in the beginning and sat on hold for over an hour and was told to just wait 24 hours for the system to catch up and it should "fix itself". Well, it didn't.
Don't get me wrong, our reservation numbers have increased with booking.com, but the 15% commission is a little steep to be paying with the lack of customer support we receive when we need something.
The only actual person I get to talk to at any given time wants to call me and sell me some additional service they offer.
Sheree