j
B.
Janita - Account Advisor
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Dana,
The app for a partner is different from the app for a guest. Please download the Pulse app to be able to manage your property from your mobile.
In regards to payments, you can see what you have set up for payments via the Property > Policies tab in the extranet.
Please contact the Partner Support team if you want to discuss your specific property further.
Hi Vishwas,
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
There could be many reasons and set up differences with this so please reach out to this team and they will be able to investigate your individual property.
Hi Biswanath,
This article might help you - https://partner.booking.com/en-gb/help/first-steps/online-bookable/veri…
Hi Nisa Wellness Retreat,
Sorry to hear you are not bookable. There could be many reasons as to why the property is not live, please see this article for reasons why it could be - https://partner.booking.com/en-gb/help/working-booking/going-live/why-my-property-not-live-and-bookable-guests
Alternatively, reach out to Partner Services directly for them to help investigate. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Hi Mirsad,
Thanks for reaching out. The box for this should be on you home page. If not, please contact Partner Support so that they can assist your directly.
There could be many reasons as to why the property is not live, please see this article for reasons why it could be - https://partner.booking.com/en-gb/help/working-booking/going-live/why-my-property-not-live-and-bookable-guests
Hi Derek,
As you are now open bookable it is likely that you have been verified by an alternate method.
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
Hi James,
Thanks for reaching out.
I would suggest setting up a messaging template via Property > Messaging Preferences so guests are aware. You can also request for additional wording to be added by the content team for room descriptions and fine print as well.