Piotr, more than likely your guest changed their mind and realised BDC would give them free cancellation without further consulting you.What a great PARTNER we have in BDC
Sergei When are BDC going to do the right thing towards its partners?when a guest makes a choice to reserve NONE REFUNDABLE rates that's usually because those rates are cheaper than free cancellation rates,it's a choice the guest makes at booking.Why should accommodation providers have to be the losers?
Hi,Seriously I have never dealt or been associated with a so called company that we are supposed to be partnered with that behaves in such a dictating and disrespectful way. They even say we should make refunds without deducting our charges for credit and debit card transactions that we have to pay.There as been zero respect or understanding for its partners in these unprecedented circumstances.
BDC please stop bullying your partners and telling them WHAT YOU EXPECT.You need to understand this situation is unprecedented and you need to change your approach
For those people interested the British transport secretary Grant Shapps is about to agree to a list of measures to protect the beleaguered travel industry see below
As the travel industry implodes because of the coronavirus crisis, rules on refunds for cancelled holidays are to be suspended.
At present package holidaymakers whose trips are cancelled are entitled to all their money back within two weeks of the trip being called off.
But the Package Travel Regulations 2018 were never designed for a total shutdown of international tourism.
After speaking with account manager about this he said we all signed agreements and contracts saying we would refund all monies if force cancellations take place.Just hope none of these BDC reps don't lose their jobs but perhaps that might be a good thing so they can experience what many of their MUCH SMALLER so called partners are going through.
BOOKING.COM Please do the right thing and let us know what we as business owners need to do if we become ill or need to self isolate and are unable to honour guest reservations. PLEASE ANSWER it's not difficult.
Just wondered if anyone as noticed where they are located some large accommodation providers slashing prices? some hotels here on South Coast UK 4* are offering double rooms for around £40 per night.This is going to be brutal we small guys do not stand a chance though The British government have just announced small guys like me will be gifted a grant of around £10,000 (ten thousand pounds )by early April
Piotr, more than likely your guest changed their mind and realised BDC would give them free cancellation without further consulting you.What a great PARTNER we have in BDC
Sergei When are BDC going to do the right thing towards its partners?when a guest makes a choice to reserve NONE REFUNDABLE rates that's usually because those rates are cheaper than free cancellation rates,it's a choice the guest makes at booking.Why should accommodation providers have to be the losers?
Hi,Seriously I have never dealt or been associated with a so called company that we are supposed to be partnered with that behaves in such a dictating and disrespectful way. They even say we should make refunds without deducting our charges for credit and debit card transactions that we have to pay.There as been zero respect or understanding for its partners in these unprecedented circumstances.
Booking.com CEO in the letter to employees:”It is going to get worse before it gets better
https://www.hospitalitynet.org/news/4097751.html
BDC please stop bullying your partners and telling them WHAT YOU EXPECT.You need to understand this situation is unprecedented and you need to change your approach
For those people interested the British transport secretary Grant Shapps is about to agree to a list of measures to protect the beleaguered travel industry see below
As the travel industry implodes because of the coronavirus crisis, rules on refunds for cancelled holidays are to be suspended.
At present package holidaymakers whose trips are cancelled are entitled to all their money back within two weeks of the trip being called off.
But the Package Travel Regulations 2018 were never designed for a total shutdown of international tourism.
https://www.independent.co.uk/travel/news-and-advice/package-holiday-refund-rules-suspended-abta-coronavirus-a9417261.htmAfter speaking with account manager about this he said we all signed agreements and contracts saying we would refund all monies if force cancellations take place.Just hope none of these BDC reps don't lose their jobs but perhaps that might be a good thing so they can experience what many of their MUCH SMALLER so called partners are going through.
BOOKING.COM Please do the right thing and let us know what we as business owners need to do if we become ill or need to self isolate and are unable to honour guest reservations. PLEASE ANSWER it's not difficult.
Just wondered if anyone as noticed where they are located some large accommodation providers slashing prices? some hotels here on South Coast UK 4* are offering double rooms for around £40 per night.This is going to be brutal we small guys do not stand a chance though The British government have just announced small guys like me will be gifted a grant of around £10,000 (ten thousand pounds )by early April