You charge them extra of whatever your additional person rate is. Sometimes people accidentally book incorrectly and you should say as soon as they arrive that there seems to be a mistake. Charge them cash if you don't take eftpos cards or bank transfer, that way no commission.
You need to send supporting documentation to the help desk. This is partner forum
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Go into the Reservation and click 'Request to cancel' this goes to guest to confirm and you can say it is free.
This is partner forum not help desk.
I am not sure you can, but you have posted this on the partner forum so we cannot help with this.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Search on Help for 'end partnership' for instructions.
This is the partner forum, not the booking.com help team, so we are not able to do this for you
You have posted this on the partner forum so we cannot help with this.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
You have posted this on the partner forum so we cannot help with this.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
You charge them extra of whatever your additional person rate is. Sometimes people accidentally book incorrectly and you should say as soon as they arrive that there seems to be a mistake. Charge them cash if you don't take eftpos cards or bank transfer, that way no commission.
This is partner forum not help desk.
Go into Extranet, Finance, Getting paid and it will give you the payment terms you have