Μάθετε πληροφορίες για στατιστικά σχετικά με τα ταξίδια, διαβάστε αναλύσεις και απόψεις ειδικών.
Οι τελευταίες εξελίξεις από την Booking.com για το κατάλυμά σας και προβολή της εξαιρετικής δουλειάς σας.
Επικοινωνήστε online με άλλους συνεργάτες της Booking.com για να ανταλλάξετε ιδέες και συμβουλές.
Όποιοι κι αν είναι οι επαγγελματικοί σας στόχοι, με τις λύσεις μας μπορούμε να σας καθοδηγήσουμε για μια επιτυχημένη πορεία στην Booking.com.
Μάθετε πώς να διαχειρίζεστε το κατάλυμά σας και το extranet της Booking.com στη Βοήθεια Συνεργατών. Απαντάμε στις πιο συχνές ερωτήσεις των συνεργατών μας με μεγάλη ποικιλία άρθρων.
Hi to all of you that are new ! Enjoy the forum
My name is Karen. I am the General Manager for a 26 unit Motel (small) in NY state, 1 mile from the border of Massachusetts (Berkshire Mountains) The Motel opened in the early 1900's as a B&B. Then sold, that owner added one side then added the other two sides. The 3rd owner (present) has owned this for about 30 years. The Motel has a bit of history here in the town.
We have a guest that comes in once a year, around the holidays, that says she remembers her mother cooking for the B&B. We get some guests that remember coming here when they were children, skiing at the Ski area which is in both NY and Massachusetts (I've mentioned that in previous topics) which we are only about a mile from. While we update, we must keep some of the charm and character per listening to these guests. They want to keep their memories, at the same time understand we must do updating.
As for the forum, I was emailed as part of an opportunity. I am very happy that I am part of this. It helps me learn some things and meet all of you : )
My favorite place on earth.. somewhere absolutely peaceful and beautiful, near an ocean with white sandy beaches and blue water (I've only been to South Carolina and Florida as a child). But, my Husband and I love Lake George NY. We go there yearly on Vacation. I will never fly (scared to death of flying) so the only way to see my favorite place in person would be by cruise or by your photos haha
We have security cameras all over the property, in the office, outside the office that point in all directions. We generally do not have problems. I have had to talk to guests on occasion, mainly contractors that stay here for a few days a week for 6 months or more. In the warm weather, they sit outside and have a few.. when it becomes loud, I walk up to them and kindly remind them they are being too loud and what the rules are, especially when its close to our "Quiet time". When I have to walk up there a second time, this becomes a warning. Usually that does it. However, I have had to go up a 3rd time, if he (was just one out of the entire bunch) cannot control himself then I will do that for him. The guest(s) who feel they do not have to listen the rules, will be told to leave the following day if any drinking was going on (we do not want any drinking and driving) otherwise asked then to leave and will not be allowed back. The one that I had to do this with, figured because I was a woman that I could not do anything about it (We do not have nor need security here) haha he was mistaken. He actually said that " You are a woman, what are you going to do about it"...
Love it !! beautiful. I agree with M Adamopoulou
Wow Graham Love those pictures, yes your gardener is very brave !! It seems like the fox is like a pet, haha.
Michael Beeston, omg love those amazing views ! Beautiful
Hi again Bridgewater,
Thank you !! Your state seems to have a lot of tax conditions : )
Yes we used to do the deposits for the Blocks of rooms as well, but it seemed they (the owners) ended up refunding the deposits (again they ran the Motel prior to me). They decided to get rid of the deposits. Which then we had less cancellations. We still do the blocks of rooms, so I now have a date of confirmation put in place by all the guests within the block. If by a certain time and not all rooms are booked within the block, I reach out to who the contact person is (not always a guest, just the person who blocked the rooms). We then agree to open those left over rooms, then I open the rooms back up, usually the timeline for confirmation is 6 weeks prior to arrival date.
Also the contact person is told of our Special cancellation. Only then is a special cancellation policy put in place. The special cancellation policy is 30 days prior to arrival, anything within the cancellation policy is charged to the guest if we cannot resell the room. The contact person is told this at time of booking the block of rooms as well as each guest. This way all is notified well in advance.
Jezwhitaker, You ask what type of accommodations we all have..
Hi, I am from the US, NY state (not NYC, people get confused when hearing NY). We are a Motel of 26 units. During our busy season, I sometimes allow a guest to cancel free of charge with my approval only, actually the day of which is well within our cancellation policy, because we most likely will resell our rooms. During our busy season (Spring, Summer and Fall) each weekend we usually have no vacancies, so I do not have worry about to much loss. Now, its Winter, not at all our busy time, so I have to be very strict with our cancellation policy. We welcome a lot of temporary longer term guests, we are located in the Berkshire Mountains which border NY, Massachusetts and Connecticut. Which we are just about a mile from a very popular Ski area, not a resort.
We also are near a lot of private schools, so we have guests from all over the world. We love to meet people from different countries. So once the ski areas open up for their season, we then begin to get busy again.. but not as much as the other seasons.
Have a great weekend !!
Hi everyone. Hope you all had a great week so far.
I see a lot of you asking for deposits, how many of you have to give that back ? or is the deposit Non-Refundable ? I ask this because the Owners of the Motel, used to years ago would ask for a refundable deposit from all of our guests, until we were loosing revenue. Then we decided to ask for a Non - Refundable deposit (not that much of a deposit at that point) which then were loosing bookings. So we decided to completely get rid of the deposit period. Which worked in our favor, less cancellations and receiving many more bookings. I believe the guests see the deposits and get scared off, whether refundable or non - refundable.
Before me becoming manager, the owners did not even have a cancellation policy. And they wondered why they were loosing bookings the day of and giving that deposit back at the time they did the deposits. What a loss of money !! Now as I've said, we have a non-holiday cancellation policy of 72 hours, Holiday cancellation policy of 7 days and a 30 day Special cancellation policy (Only for those who do block of rooms, we only accept those over the phone or in person) Works very well !! : )