Μάθετε πληροφορίες για στατιστικά σχετικά με τα ταξίδια, διαβάστε αναλύσεις και απόψεις ειδικών.
Οι τελευταίες εξελίξεις από την Booking.com για το κατάλυμά σας και προβολή της εξαιρετικής δουλειάς σας.
Επικοινωνήστε online με άλλους συνεργάτες της Booking.com για να ανταλλάξετε ιδέες και συμβουλές.
Όποιοι κι αν είναι οι επαγγελματικοί σας στόχοι, με τις λύσεις μας μπορούμε να σας καθοδηγήσουμε για μια επιτυχημένη πορεία στην Booking.com.
Μάθετε πώς να διαχειρίζεστε το κατάλυμά σας και το extranet της Booking.com στη Βοήθεια Συνεργατών. Απαντάμε στις πιο συχνές ερωτήσεις των συνεργατών μας με μεγάλη ποικιλία άρθρων.
Thank you M Adamopoulou :) I will check the genius program out
I have to say a huge Thank you to BDC they have done extremely well for us. In the first few months we had issues with BDC agents allowing a cancellation waiving our fee when guest was within our cancellation policy.. that was unacceptable. I contacted BDC explaining it was not up to them at all to allow this without contacting us first. So, fixed very quickly. We ended up with loss of revenue, however it has not happened since. We are going on our 3rd year with them.
I am not sure what arrangements you have with BDC. For me as a Motel, I believe it may be completely different then B&B's, AB&B's, homes/rooms. Maybe different payment policies with BDC ? We have in place where we the "Property/Motel" collects all payments. We as I've stated above, do not take deposits or prepayments at all because of the possibility of cancellations, then there will be refunds. We have the cancellation policy, again as stated above, and it seems to work very well for us. Don't get me wrong we have had cancellations.. but more guests not cancelling. We are on a personal level with our guests, they like that because they feel more welcome.
Corner1955 a lovely Christmas to you as well !
M Adamopoulou, What is Kourambiedes ?
Where can I post a new question ? I am also a preferred partner, within less than a month of joining.. But now I am reading about the genius program what exactly is that and would it benefit me in the US
These are our King Rooms, one of my other favorites..
Welcome Tiwanawilliams love the rug !!
Welcome Gina, Love the rooms !!
I see some new here, Welcome.
I see a few different cancellation policies on here. As well as issues with credit cards not being valid, for those do a "pre-authorization", if the card is not valid then request to cancel the reservation for this reason. BDC will reach out and request a different card. If there is no response from the guest or they do not have another, then they are cancelled. We do not charge the guests until they actually arrive or if they are coming in past our hours (we set up special arrangements with them for room entry and payment). I try very hard to reach out to the guests who feel the need not to let us know their arrival time... although I have a request on the BDC booking page. Only 50% of our guests let us know in advance. I need this because we are Not open 24 hours. So for the guests that ignore this and do not let us know of their time of arrival and do not respond to our attempts to reach out to them by the time we are closing... they are now considered a NO SHOW and charged in full.
The reason I'll waive the cancellation fee of full charge if a guest requests to cancel within the 72 hours of our policy, only in the case there really is an emergency as I've said above. The guest will most likely to come back at another date. I had someone who was in a car accident on their way here... a very bad one. His girlfriend was in the car with him. She called to cancel free of charge and when I asked what the reason was for the cancellation she broke down and cried on the phone telling me of the accident. I told her of course we'd waive the fee. We here like to make our guests feel its not always about money... we want them to know they are always welcome. We make a lot of friends this way as well. Luckily he ended up to be ok after a couple of weeks in the hospital, they rebooked and thanked me for understanding.. how could I not ? Now they are regular holiday guests.
I also see questions regarding BDC contacting us asking us if we would waive the fee... I ask if they could find out why the guest needs to cancel, if the reason is emergency only or if the guest needs to transfer to another date then I will waive. Otherwise, no.
There was a time, only once, I made sure it never happened again. BDC agent decided it was ok to waive the cancellation fee without contacting me first. I contacted them in regards to this and let them know by any means do not ever do that again !! We here collect payment they do not... It is my choice to waive the fee or not.
Wow look at them right in the back yard !! Look at the little one in the middle picture.
Yes exactly !