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My response comply with all the guidelines. Eventually, they publish them after 4 days deliberately delay. They spent lots time on reply my message rather than read and post my response to the guest. That gave plenty of time for the dishonest and negative review to miss lead the potential guests. I have no booking since :(
what is the benefit Booking.com in favour of guests and treat host unfairly ? what is the benefit Booking can get if host business is damaged