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I totally agree - this one makes me shake my head!!
When they book they can have a look at all the facilities the property has so if upon arrival the property has all facilities as stated on the booking page how can the guest, in good conscience, give a low score?
If they wanted other facilities then why didn't they book somewhere that has all the facilities they need! We're a small Outback Motel, we don't claim to be a 5 star resort with all the facilities that come with a 5 star place so don't compare us and our facilities - review and score us based on what we are and be realistic in expectations.
Does this mean that there will no longer be reviews that we can't reply to?
In the past if a guest just marked each individual category without putting a subject name or comment on the review the property had no right of reply ... will this remain the same if a guest just uses the sliding scale?