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I have cancelled my contract with them. Appalling behaviour - not interested in property owners just their own profits. Well, I won’t be contributing to them any more.
I did message the guest he agreed. Booking.com said if I cancel I have to pay to re-accommodate him.
last week I tried to cancel one they said they contact client and get back to me. Next day they said he had been placed elsewhere but he hadn’t. He stayed at mine and so I didn’t get paid!!!!
in the UK
Thanks - problem is the only way to collect one is in cash as you don't facilitate it via the booking :-(
Two days is a long time in my book.
On the menstrual blood comment - the giveaway was a used sanitary towel in the bin next to the blood one the wall - yes, a detective, and no attempt made to clean it off despite appropriate wipes being available in the bathroom.
I have called them - their reason for delayed response is Coronavirus. Fair enough. Automatic response not available to them? "Sorry - we're a bit busy right now... blah blah".
This was an "adult" booking. At least a call from client and some attempt to clean up would be appreciated.
My experience with other platforms is a much more rapid response. As a first time booking with Booking.com (with much higher commission rates) I expected better.
Misconduct reported but Booking.com not responded yet