Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
I had this once before, someone didnt turn up untill 2 in the night (not even said on the booking they would turn up that late). They didnt react on my phone calls, voicemails or my messages via booking.com, that I needed to be contacted if arriving any later than 9pm on the day of arrival (called them 9, 10, 11 and 12pm). He even got pissy with me as I didnt open up the door quick enough and was pressing the doorbell continuously so my son also woke up at 2 in the night. That for me was the last straw with this guest and didnt let him in as he technically was a no show any way. If guests let me know in advance I am happy to set my alarm to check them in late.