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I love it,i just want to learn more from others
i am happy to hear that others are also facing same challenges
I think the best is to tell them on arrival that our check out time is ..... so that they know before they go to bed
Some guests doesnt read the terms and condition and give a blame on you ,i always have prblem with the speed point its writtern that we dont have the machine but they will tell you that they dont have cash,again they can lie about things like they cook wearing pjamas where on earth can someone enter in the kitchen and cook for guests in pyjams?
I tried my best to be calm and respond in a manner that the guest will feel bad her/himself
I just try to treat them like they are special even though they are difficult to please because i know they will leave anyway they dont stay forever