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What about people who leave no comment but give very low grades which still grate even if not in keeping with general reviews. For example my average score is 9.9 yet a brother and sister left me around a 5.8 average without a comment. I could have made a complaint about this pair because they got up very early and went down to the kitchen and made tea and noise waking other guests.. They refused to move to the dining room for breakfast and I let them stay and eat in the kitchen -- big mistake !!!! They even marked us down for cleanliness whereas we always score 10.
I was sympathetic to them because they were over on a quest to visit a grave of an uncle killled in the flying accident in ww2 and offered them an early breakfast. They stilll got up earlier and there they were waiting in the kitchen with their cups of tea.
Hard to believe I think it was to do with brexit. They were brexiteers and I am not but did not make an issue of it. . .
My problem is how to avoid someone booking and turning up on my doorstep a few hours later - i need 24 hours notice at least . How do I set this up or can i