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The nightmare with them is still ongoing. They are even unable to copy/paste simple line.
Hello Isle of Wight,
Thank you for your post!
Yes, also I have created group account and added multiple properties but without creating an additional extranet accounts as they advised me! I have all those messages in my box as prove what instructions they shared with me. At the end I think I will solve my issue with delete property and re-creating it. What kind of morons!
I have already few reservations on Airbnb just in few days, so I will continue dealing with them more than with Booking. And they are taking much much much less commission and conducting payouts immediately after check-in.
I hope there are other people who are also dissatisfied with support and I invite them to join on this post. As much of us show express outrage, there is higher possibility for them to change something in their approach!
Wish you all the best,