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It is still unfair to side with the customer only when it is a straight forward case of abuse from the guest. There are other platforms that respect the owner's opinion too and with proof they don't even ask you to host them if you are in danger. Best of luck and for advice, ask away :)
PS: You can also make your rate non-refundable. If they are disgruntled at least you don't loose revenue.
No, unless you have payments by booking. They will charge them for you if your fee is non-refundable.
Have a deposit set on property policies. You can ask for a deposit as bank transfer. If at a given deadline you consider fit for your property they have not paid you can cancel them. That is valid for all guests booking your place.
Cameras outside the property and extra charge for visiting guests. If you see them on the camera and go to the location to find all of them there they have a choice to pay extra charge or leave! Also if you have an extendible couch in the property layout...take it out I would say. To me it happens often! They see the couch in pictures and think they can extend it but it is blocked. I open it when they are 4 guests. Good luck!
That is the reason I closed a property with them...and two more to follow. You tell them and prove to them the guest is abusing the system and your property but they don't care. They have an attitude of "owner always guilty". No support from the call center. Arrogant attitude from some of their staff and they search for methods to make you receive customers you had conflictual arguments with. The guest gets revenge on you by lowering your score and if you are someone who works hard to make guests feel comfortable you feel stuck in a time consuming, unfair situation. Oh if you don't like it they re-locate them and you pay luxury stays for up to 5 people who were not even mentioned in the reservation. Best of luck with payments by booking. Seems good initially but then they raise fees for charging cards as they see fit.