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Thank you for the work around but would you agree that it's more complicating than our copy/paste solution? It's NOT a problem of the hardware, as I once had an employee from the accommodation service on the phone and he confirmed that he experienced the same problems while we were testing on the phone.
How about the programmers look into this issue and solve it? We can do copy/paste on every other website with the existing hard- and software, and even on the extranet of booking.com in all other sections than the guest messages, so for example in the reservation details.
So the bug has to be found in the programming of the guest messages and not in the hard- or software as such.
Fully agree. @Brooke, any response from you regarding david's statement?
It's true that most guests have no idea what time they arrive at the time of booking. We also send out clear & personalised messages to the guest asking to reply for arrival time and more info (means of transportation, request for transfers, orders for breakfast). If the guest doesn't reply, we send reminders, 1st by e-mail, 2nd by text message to phone. We do have a 99% reply rate like this.
However, this could be easily solved by a pop-up message on the booking.com app, where the guest receives this message on the check-in day, to confirm the arrival time and more. Like a simple and light pre-check-in on the mobile phone. Everybody carries around their smartphone all the time, so that would be very simple.
Completely agree. Also, if they say that it's a contract between property and guest, why do they not hand out the e-mail addresses anymore? Privacy? No no no, it's about handing out valuable data.
Reviews: Why doesn't get the guest the reply automatically? Why can't we also rate the guest? Some people leave a room behind like a bomb has exploded. And replacing all bed linen, towels and sheets because they cannot be cleaned anymore isn't included in the room rate. What can we do? Swallow.