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i was doubled booked earlier in the year by booking.com who flatley refused to do anything about it and were going to charge me the high rate they put the guest into despite there being more similar rates available.
Lucky for me the delightful manager for the south Pacific came to stay and listened to me.he sorted everyone
BUT they have done it again in Feb 2019 I will have to solve it myself but what is wrong. How are they double booking their own guests ???
I have been getting access to credit cards without their CV number before the guest arrives but then suddenly I get a booking without credit cards - is there not a standard that everyone needs to provide credit card details!!???
A lot of useful comments there. I also ring booking.com if I get a late booking because they haven't read the cutoff time and get them cancelled. I also say that bookings must be within so many hours of arrival time.
I do accept bookings off a late arriving plane and do stay up for them,
I certainly do not leave keys out - why -due to a late night booker when we first started BNB . I stayed up to let them in , so was very tired and showed them straight to the bedroom. They asked for keys that night and I luckily said no . In the morning we couldn't get them out of bed , when we did they waved a credit card at us as a security even though we didn't accept credit cards. They went off to get cash and never returned. I rang the bank who asked if I had given keys - thank goodness I hadn't!!! In the end the police did catch them and deported them!!! I was not the first person they had defrauded and I think very lucky not to have been burgled !!!
A pity that the odd one puts you on your guard!