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I put my unoccupied flat on booking.com in November. Business was slow to start at first, but by March I was up to nearly full occupancy. I only received 10 out of 10 star reviews. A couple of guests came into the flat and after my manager had gone, they secretly brought up two fighting style dogs into the flat. Pets are forebidden in the policy, of course. The dogs made a mess of the flat including urinating on the carpet. The dogs also fouled fhe stairwell and the owners did not clean up. The dogs were allowed to run around in the children's playground, off of the leash, which is totally illegal in the country where my flat is. The resulting complaints from Neighbours were so vitriolic, that I have had, in effect, to close the whole business. Booking.com simply says that all the responsibility falls on my shoulders. They're not willing to take any responsibility for the guests that they sent to me, yet, I am in no way able to vet guests, or refuse them without compensating them. For most people, such an event probably happens very rarely. In my case, booking.com policy has effectively meant I am unable to use the booking.com system, without taking a very large amount of risk. If anyone has a solution to my priblem I would love to hear it.