As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
I tried contacting BdC Support with no success. First, they replied and said it is supposed to be that way to give the guest the best rate. Very generic reply without even looking at the consequences.
When I complained further and said it should not be that way (ie it should be that the rate plan is followed for the duration of the entire stay) -- and that it was giving mixed cancellation policies -- they made a second reply to say it was a bug in the system and that it had been fixed.
When I got another booking with the same scenario, I complained again and got a third reply to say they will investigate further. I have not heard anything since.
Does anyone know what is going on here? Shouldn't a rate plan be consistent for the entire guest stay?