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actually if you have non-refundable or semi-non-refundable policy B.com will charge you even if the Guest will not come or cancel. In that situations B.com assumes that you have charged your Guest so YOU NEED to remember to call b.com and inform them that all the fees have been waved.
Joey and CML
thank you very much for the tips. I will certainly use them:-)
In case of the late arrival I have a key box next to the door. Even though it is not very well known outside the UK it works fine. I send an email and text to all the Guests, regardless the country. Usually I get the answer, if not I write again asking for the confirmation. 90% of the Guest contact us regarding the late arrival, I have check in between 2pm and 5pm. Sometimes I call. Guests find it very unusual and nice of me to call to New Zeland or Nigeria. When I have a confirmation from the Guests with the arrival time I give my mobile. I removed it from the b.com profile as people seem to think that it is okay to call 24/7. They can call me upon arrival really, but it doesn't happen very often.
We charge 99% reservations on the day of booking. Authorised transaction is pretty much confirmation of the arrival. on No shows are really hard to charge. Even when it is already charged I can always get the letter from Barclays asking for charge back.
I have just found Guestchek and I don't really understand the idea. do I have to pay for it? How deas it work and how does it help me?
I have made a policy on b.com that to make reservation you need to give your credit card details. I can charge 10% non refundable deposit or whole amount on the day of booking, depends whether it is standard or non-refundable reservation. In case of no show I keep it. Unless the Guest informs me about not coming then I usually keep deposit or charge 2-3 nights.
You can also ask b.com about online payments, Guests pays whole amount while making the reservation and you are given the card details to charge. The other way is bank transfers. The Guests pays whole amount to b.com and they transfer it to your account less the commission.
Saldanha, you just let them in and go to sleep. In my apt you will not enter if you loose the keys. I inform all the Guests that in that case they would have to wait for me at least an hour. I don't tell them that I leave 10 minutes away:-)
:-) I mainly chose Profitroom because I can connect it to my reservation program, KW Hotel. Both are from Poland. Besides SiteMinder costs £55 per month and I pay £59.
there is an option on b.com that the Guest can only make the booking with one day delay. One can only make the booking today for tomorrow. I manage two properties and it was the only way for me to avoid night trips to one of my Apt.