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Thank you, I think so too, but booking.com has a different idea. Incredibly
Today, a new disillusionment. Booking forces me to return the money to a guest who has canceled a reservation and refers to a pandemic while his arrival is in July!!! In our country, all restrictions are slowly easing, since June we should operate in normal mode, worldwide pandemic is slowly declining, as it is possible that I have to return money now that the arrival is so long and the situation can change in any way. This shows the speculative behavior of guests who take advantage of the situation and booking.com supports it. Terrible. When this situation is over and we meet all our commitments, we leave the booking as a partner, such behavior is unfair and favors only the booking itself. Be ashamed
I need to join you. Getting support from booking.com is impossible these days. No one answering the phone, not responding to messages or with a long delay, but constantly sending emails that if we do not return money to our guests within 5 days, they will return it for us and then issue us an invoice. No consultation, no other solution or support available. Absolutely liquidation negotiations for all landlords. In such an exceptional and bad situation for all, booking.com failed as a partner. The highlight of all is that the risk-free bookings, which have recently been a great marketing tool for booking.com, and which we have used to a large extent, refuse to honor the booking itself and pay those bookings. We argue over every booking for several days and weeks and it is very stressful and tiring. I'm so indignant.