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We built good communication with guests and we always make sure we do know their arrival flight so we can estimate their arrival time in our property, Texting, emailing or calling them just to make sure their arrival time so we don't have to wait for so long. And it's work.
Our policy is showing at booking.com confirmation voucher. I guess guests should understand and know the policy before they book.
Thank you. Will try to call booking.com market manager
Just joining this conversation.
We did had that experience long time ago, but very good now.
Before we got their arrival time in Airport, we will keep sending them emails or contact them through their phone number etc. Once we are in contact, it will be easier for them to update their times. We also informed them that they can get free wifi in Airport so they can send us a text while the are in Airport. We can estimate how long they will arrive, so we never wait so long for them again. And we love to do 24hrs check in for our villa.