Communicating with guests
Discover how to message your guests, and learn about the tools Booking.com provides to help make guest communication easy and efficient for you.
As Booking.com is a global platform, your native language may not always match that of your guests. To facilitate and ease communication between partners and
We know from research that guests really appreciate quick replies to their requests and messages. To help you make sure you’re replying to guests in a timely
When guests book, they’re asked for an estimated arrival time. You can find this, along with the rest of their details, in the ‘Reservations’ tab in the
We store all communication sent via Booking.com and we can access this if you or the guest requests it. If strictly necessary, for security or legal reasons
For each reservation, Booking.com provides both you and the guest with a unique and anonymous alias email address. All messages sent to this alias email address
If you can’t get in touch with a guest, you can contact the ‘Customer Service Team’ via your extranet ‘inbox’ and we’ll help to answer any questions you may