Contacting guests using the extranet
Learn how to communicate with your guests using the Booking.com extranet, and find out more about the templates and tools you can use to message them.
Sometimes you might receive messages from international guests in a language you don’t speak. To help you understand those messages more easily, we’ve
With message templates, you can save time by sending custom replies to your guests, without typing the same thing over and over again. You can even include
To save you time and help you deliver important information to guests when they need it, we’ve added the ‘Template scheduler’ to the extranet. This new feature
Automatic replies are standard replies that can be set up to answer guests’ most common questions. This can save you time and create better experiences for
If you need to get in touch with a guest, this can easily be done through the Booking.com extranet. Go to the ‘Reservations’ tab. Select date filters to help
You can access your messages from your ‘Inbox’ tab or your ‘Reservations’ tab, both in the Booking.com extranet and the Pulse app. Here’s how to find your